Customer Success Manager, Transmit Security
$110-130k
Customer identity and access management platform
Open for applications
Customer identity and access management platform
201-500 employees
Open for applications
$110-130k
201-500 employees
Company mission
To create a world where businesses can move fast, be secure, and never compromise.
Role
Who you are
- Experience in a customer-facing role within the technology industry
- Ability to distill complex technical and business concepts into clear, actionable insights
- Proven ability to build lasting customer relationships and drive revenue growth
- Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach
- Resilience under pressure with excellent time management and focus on delivery
- 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors
- Bachelor’s degree or equivalent work experience
- Proven track-record of establishing executive level relationships
- Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects/customers
- Detailed knowledge of and passion for SaaS and Security applications
- Consistently demonstrate strong organizational, project/program management, change management, and problem-solving skills
- Excellent interpersonal, verbal and written communication skills
- Ability to communicate effectively with both internal staff and external clients
- Ability to work independently as well as part of a team
What the job involves
- As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers, build strategic relationships with them, and help them achieve their business goals as a trusted advisor
- You will orchestrate and be the single point of contact for all services and support related matters
- Your main goal is to gain and maintain the satisfaction of our customers through deep understanding of the customers’ issues and environment
- In addition, you will be involved in the sales cycle to coordinate subscription renewal, up-sell and cross-sell activities
- The CSM will lead guided success services which realize a solid and sustained partnership to improve customers’ experience
- The CSM will host strategic review meetings periodically to align and update the success plan with customers
- Create and execute onboarding / welcome package and process to onboard the newly signed customer
- Create and execute Governance and Executive relationship with customer’s key stakeholders
- Able to run Digital Motion with lower tier customers while maintaining high touch relationship with strategic and larger customers
- Understand and document our customers' business needs, use cases, dependencies, timelines and priorities
- Define and maintain customer success criteria and planning in terms of deployment, adoption, operations and business outcomes
- Build knowledge of customer’s environment, become the customer’s champion at Transmit Security
- Review customer’s evolving needs with the Product Management team
- Ensure smooth on-boarding and help maximizing product value
- Act as a "trusted" adviser to the customer to strengthen customer relationships
- Engage with Professional Services Consultants on specific project-based activities
- Keep track of customer health score, communicate and escalate risks
- Work with Sales and Field Engineers to develop new opportunities
- Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success
Our take
Transmit Security is a customer identity and access management (CIAM) platform that is on a mission to rid the world of passwords. Organizations lose millions every year due to unsafe password-based authentication - with weak passwords accounting for 80% of all data breaches.
The company offers a developer-friendly platform that provides passwordless authentication, fraud detection, and identity verification. Whilst the company serves many of the world’s largest banks, insurers and retailers, being collectively responsible for more that $2T in annual commerce, it is not without competitors. Both Microsoft and Apple have developed password-free authentication.
Nonetheless, Transmit Security has undoubtedly carved out significant space in the market. Since its impressive series A funding - the largest cybersecurity funding round of its kind in history - the company has experienced record growth and has added new customers and been recognised as a Leader in Customer identity and Access Management by The Forrester Wave™, all pointing towards a promising future of continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2021
$543m
SERIES A
Jan 2017
$43m
EARLY VC
Total funding: $586m
Company benefits
- Financial benefits: Fully funded healthcare, 401K, pension programs, stock options, performance bonuses, employee referral program (geographic limitations may apply)
- Work life balance: Paid time off, flexible working hours, work from home and office, dog and child friendly offices
- Fun guaranteed: Happy hours, team events, celebrations, casual dress environment and fully stocked kitchens
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Micky Boodaei
(Co-Founde r& CEO)Previously founded and acted as CEO for Trusteer and co-founded Imperva.
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