Solutions Delivery Consultant, Cognigy
EMEA
More information about location
Enterprise conversational AI platform
Be an early applicant
Enterprise conversational AI platform
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To lead the automation of conversations to make life easier for everyone.
Role
Who you are
- Proven experience in solution delivery, requirements engineering, product ownership, or project management, with a track record of delivering projects on time and within budget
- Experience with Conversational AI is essential. Experience with Cognigy.AI will be beneficial
- Familiarity with SaaS, Bot Technologies, Contact Center operations, or Conversational AI platforms
- Programming knowledge and understanding of APIs are advantageous
- Strong understanding of project management principles, tools, and methodologies
- Ability to identify challenges, develop creative solutions, and implement strategies effectively
- Exceptional interpersonal and communication skills, capable of building strong relationships with stakeholders at all levels
- Eagerness to learn and adapt to changing project requirements and technological advancements
- Skilled in using project management software and tools
What the job involves
- As a Solutions Delivery Consultant, you will play a key role in collaborating with clients to understand their business needs, design effective solutions, and ensure the successful implementation of our Conversational AI platform
- Your role will focus on delivering exceptional client experiences through technical expertise, project management skills, and a customer-centric approach
- Your responsibilities will include
- Solution Delivery: Lead the planning, execution, and monitoring of projects from start to finish, ensuring timely delivery within scope and budget
- Client Collaboration: Conduct workshops and discovery sessions to gather information for solution design and effectively align technical requirements with business goals
- Requirements Engineering: Analyze and document client needs, translating them into actionable project deliverables
- Project Oversight: Manage project timelines, backlogs, and deliverables, ensuring successful outcomes aligned with Statements of Work (SOW)
- Communication: Provide regular updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle
- Quality Assurance: Conduct thorough testing to ensure solutions meet client expectations and Cognigy’s standards of excellence
- Risk Management: Identify, assess, and mitigate project risks, ensuring proactive resolution of potential issues
- Collaboration: Work closely with cross-functional teams to drive project success and foster strong working relationships
- Post-Project Evaluation: Conduct evaluations to capture lessons learned and implement process improvements for future projects
Salary benchmarks
Our take
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that has been accelerated in recent years as so many other services went virtual and digital.
Cognigy is at the forefront of this trend, delivering a set of low-code tools to help enterprises integrate more AI into their customer service processes. As AI has developed, so has the company's suite, and it has launched new features such as AI agents for sales and marketing interactions.
The company has raised substantial funding across the years to accelerate this product development, as well as support its geographic expansion. With the artificial intelligence boom far from over, the future looks bright for Cognigy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$100m
SERIES C
Feb 2022
$15m
SERIES B
Total funding: $167.6m
Company benefits
- Virtual stock options plan to top performers
- Attractive and performance-oriented salary
- Flat hierarchies and the possibility to shape the organization
- Flexible working hours and ability to work remotely in the UK
Company HQ
Düsseldorf-Hafen, Düsseldorf, Germany
Leadership
Benjamin Mayr
(Co-Founder & Chief Software Architect)Earned a BS in Software Development and Gamedesign at Mediadesign University of Applied Sciences. After this, they became an Independent Software Development Consultant.
Philipp Heltewig
(Co-Founder & CEO)Previously CIO of Sitecore, a leader in digital marketing solutions. Also worked at SAP and attended Harvard Business School.
Sascha Poggemann
(Co-Founder & COO)Previously Head of Technical Development at iExergy in Germany.
Share this job
View 3 more jobs at Cognigy