Customer Success Manager, Yotpo
French Speaker
3+ days a week in office
eCommerce marketing platform
Be an early applicant
eCommerce marketing platform
501-1000 employees
Be an early applicant
3+ days a week in office
501-1000 employees
Company mission
Yotpo's mission is to provide brands with everything they need to create winning customer experiences, from discovery to purchase.
Role
Who you are
- You are an Ecommerce marketing expert at an Email or SMS Marketing company, who wants to bring your knowledge and skills to Yotpo’s customers
- Ambitious: You are motivated by the company’s growth and success, which is intrinsically your growth and success
- Take ownership: You don’t stop until your customers are engaged and successful
- Stamina: You have a fervor for embracing change and evolving with the organization
- Collaborator: You are curious about your business partners’ work and leverage them for the outcomes you need, too
- Winning mindset: You’re tenacious and will find a way, because you want to be the best
- Fluent French ( Business or native level)
What the job involves
- We are seeking a dynamic and versatile client-facing Customer Success Manager to join our team!
- In this role, you’ll be instrumental in fostering strong client relationships, understanding their needs, and ensuring their success with Yotpo products
- Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and satisfaction
- Showcase your deep understanding of retail, Ecommerce, the Shopify ecosystem, and D2C while consulting with marketing and operational leaders to help them optimize for acquisition, retention, and LTV
- Serve as a trusted advisor to clients, leveraging your e-commerce expertise to consult on their business challenges and objectives
- Responsible for driving the customer to a high value threshold during and after onboarding and getting the merchant bought in on a path to value
- Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful value realization and expansion opportunities
- Leverage performance metrics and analytics: drive feature adoption, optimize programs, and understand & achieve client goals
- Ensure all customers are achieving value and according to project plans and timeline
- Strategic problem solver who can identify opportunities to streamline the value realization process and build new playbooks to help our customers achieve their goals
- Proactively identifies potential challenges and recommends viable solutions to internal challenges or roadblocks
- Be the voice of your customers by advocating internally for solutions to boost long-term customer value
- Conduct regular business reviews and workshops that will empower clients to maximize the full potential of our platform
- Build and nurture strong relationships with key stakeholders including decision-makers / executive buyers
- Collaborate closely with internal teams, including sales, product, and marketing to inform product development and strategic decisions
- Quarterback internal initiatives that directly impact the success of our business and our business partners
- Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical
- Be a force in the ecosystem as a highly visible Yotpo ambassador, partnering not only with clients, but agencies, technology partners, and leading ecommerce platforms
Salary benchmarks
Our take
The retail sector is continuing its decisive pivot towards eCommerce, creating a vast and growing market for innovative eCommerce tools and software. Yotpo is a SaaS-based eCommerce marketing startup offering integrated data-driven loyalty, SMS marketing, and review solutions, amongst others, on a single platform.
The company has already secured strategic partnerships with major eCommerce platforms including Shopify, Salesforce, and Adobe. In a sector where the breadth of reach is key, it is wise to deepen existing partnerships and continue with new acquisitions - both of which appear to have remained a priority for Yotpo alongside the launch of its eCommerce Retention Marketing Platform in 2023.
Its focus on a single platform and integrated experience is likely to be a success, as the spate of new eCommerce tools is creating a real need for streamlined and optimized management as the sector develops. If Yotpo can become the one-stop shop of choice for vendors of all sizes, it stands to capitalize well on the growing eCommerce sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2021
$30m
LATE VC
Mar 2021
$230m
SERIES F
Total funding: $435.1m
Company benefits
- Private healthcare, dental and optical included
- Pension contribution
- Voluntary death in service policy
- Cycle to work scheme
- Generous PTO, volunteer days, holidays and flex days
- Individualized career development, rewards and recognition
- Wellness and philanthropic programming and events
- Hybrid work model
Company values
- Glow Up
- Make the World Better
- Flex
- Bring Your Whole Self
- Casual Everyday
- Passionate
Company HQ
Hudson Square, New York, NY
Articles
Leadership
Tomer Tagrin
(CEO)Served for 2 years in the Israeli Defense Force, then founded Ikick and worked as a Chip Design Developer for Intel. Started working as a Contributor for The Next Web in 2010, and co-founded Yotpo in November 2010.
Omri Cohen
(COO)Served in the Israel Defence Forces for 2 years and then went on to become a student at the ASIC Team at Essence Security. Left after 1 year to co-found Yotpo.
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