Legal Research, Policy and Compliance Specialist, Medallia

• Law Degree from an accredited institution. This role does not require an active license as an attorney, but a law degree and a legal background is much preferred
• Demonstrated experience with legal research and analysis at a law firm, in-house, governmental agency or other similar legal setting
• Minimum of four (4) years of direct work experience in:
• Compliance, risk management, and/or audit
• Working on policies, procedures and trainings in compliance-related areas
• Ability to provide risk-based advice, drive operational efficiency, manage, and think globally
• Very strong process and problem solving skills at both strategic and functional levels
• Excellent legal research, writing, and analysis skills
• Excellent verbal, written, and interpersonal skills, and the ability to communicate effectively
• Outstanding analytical skills with the ability to identify trends and patterns
• Strong project management skills with the ability to manage multiple projects simultaneously
• Ability to work independently and as part of a team
• Strong attention to detail
• Fun to be around in challenging situations with an amazing sense of humor

Desirable

• A phenomenal opportunity exists within Medallia’s Legal Team as we are looking for a Legal Research, Policy and Compliance Specialist to support the company on a broad range of legal issues with a specific focus on compliance efforts, policy drafting, and legal research
• As Legal Research, Policy and Compliance Specialist, you will support this mission by supporting our global policy and compliance initiatives in a manner that is in tune with Medallia’s culture and scale
• To that end, you will draft, revise, and help implement various company policies and agreements, and ensure compliance. You will also perform legal research on various topics
• You will complement a strong understanding of compliance requirements with a deep and nuanced understanding of our business
• You will help with compliance related matters as well as legal research globally
• You will be asked to contribute on a broad range of projects and issues, and will stand ready to quickly master new areas of expertise as needed by the business
• And while you will be integral to Medallia’s success, you won’t stand alone. Instead, you will bring a collaborative mindset and a commitment to work with colleagues across the company
• Updating policies and procedures to enhance global compliance on a regular cadence
• Perform legal research and analysis on a variety of topics and make recommendations for potential courses of action globally but particularly for EMEA, APAC, and LATAM
• Reviewing and decisioning of third-party risk management legal compliance processes against applicable policies, standards and guidelines
• Performing required compliance escalations arising from global operations for attorney review
• Assisting in drafting, developing, refining, and updating policies and agreements
• Acting as a compliance champion by monitoring and validating controls to ensure that projects, documentation, and processes are compliant with current compliance regulations
• Monitoring completion of trainings and implementing mechanisms to ensure compliance
• Increasing visibility and accessibility of company policies
• Assisting attorneys in performing legal research, assessments, analysis, monitoring, and reports on compliance risks
• Identifying gaps in the design and operating effectiveness of control frameworks
• Collecting metrics that will allow the company to understand current compliance risk trends and control effectiveness
• Working cross-functionally to remediate any activities for continuous process improvement, including managing projects for compliance enhancement
• Flexibly assist in other areas of concern to benefit Medallia’s legal and compliance posture