Digital Customer Success Manager, LogRocket
$70-100k
More information about location
Frontend monitoring and product analytics
Open for applications
Frontend monitoring and product analytics
501-1000 employees
Open for applications
$70-100k
More information about location
501-1000 employees
Company mission
To improve society's experience with software.
Role
Who you are
- 1+ years experience in Sales or Sales Development, or Customer Success experience
- Ability to manage and maintain a high volume of customers
- You are a subject matter expert and expert in demonstrating, training, and helping clients get value from your solution
- Proactively act as an advisor to customers to ensure they’re adopting, leveraging, and getting value from your solution through multiple champions across teams
- Experience partnering with Account Executives to expand relationships across teams and applications that grow revenue and expand executive relationships
- You have a strong track record of consistently achieving over goal
- A self-learner and self-starter, able to become a product expert and customer advocate by leading product and use case specific trainings
- A strong communicator with excellent attention to detail
- Interested in getting a foot into the CS world with growth opportunities
- Love for start-ups is a must!
- Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles
What the job involves
- Own the relationship, adoption, and success for a book of mid-market customers at-scale, from onboarding through to renewal
- Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI
- Successfully onboarding new customers with a focus on their time to value for their priorities, projects, and use cases
- Remaining multi-threaded across teams and executives, executed through trainings, enablement, and business reviews
- Proactively monitor and take action to ensure broad team feature usage, positive health scores, and demonstrated value and ultimately high retention rates and strong customer revenue growth
- Be the bridge and liaison between customer, product, and support to ensure customer tickets and feature requests are managed, communicated, and closed out appropriately
- Proactively manage retention, an upsell pipeline, and forecasts to exceed quarterly goals
- Keep internal CRM platforms up to date to ensure visibility across internal stakeholders
Our take
LogRocket aims to swiftly and effectively identify bugs and UX issues, assisting developers in solving software engineering problems.
Through front-end monitoring and program analytics, LogRocket enhances customer experiences by preemptively identifying issues. This dedication to efficiency has garnered LogRocket more than 10,000 clients, including major names like Airbnb, Bloomberg, and Ikea, Additionally, LogRocket has secured funding to further enhance software development.
The global product analytics market is rapidly expanding, projected to exceed $26B by the end of 2026, driven by the demand for seamless user experiences. Competitors like Quantum Metric are motivating LogRocket to expand its bug-identification strategy and maintain its analytics leadership. A notable advancement in this direction was LogRocket's 2022 launch of Conditional Recording, a mobile app monitor that captures precise experience data.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$25m
SERIES C
Nov 2019
$15m
SERIES B
Total funding: $55m
Company benefits
- Stock Options: Full-time employees receive stock options - we believe that we all should own a piece of the incredible company we’re building
- Health, Dental & Vision Coverage: Our robust nationwide health plans give you the flexibility to select the right coverage for you and your family through a variety of plan options
- Unlimited PTO: Enjoy time to travel, plan a staycation, or just take a day off when needed with our unlimited PTO policy. Each employee is afforded the flexibility to rest and recharge
- Parental Leave: Balancing work and family is essential, so LogRocket offers three months of fully-paid parental leave to any employee welcoming a child into their home
- Learning & Development: We know how important career growth is, so we offer a yearly stipend to help support continued development throughout your journey
- Lunch & Snacks: Free catered lunches three days a week plus unlimited snacks and cold brew in our office
- Social Activities: From trivia to chocolate making to virtual paint nights, we ensure employees are fostering connections and building strong relationships
- 401(K): Plan and invest for the future with a 401(k) via Guideline. LogRocket’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings
Company HQ
Financial District, Boston, MA
Leadership
Matthew Arbesfeld
(Co-Founder & CEO)Mathew comes from a Computer Science and Electrical Engineering background having completed their studies at MIT. Before LogRocket, they interned at Google and a few other tech companies before starting up their own.
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