Technical Operations Manager, Pantheon
CA$96k
Offers equity
More information about location
Website operations platform
Be an early applicant
Website operations platform
201-500 employees
Be an early applicant
CA$96k
Offers equity
More information about location
201-500 employees
Company mission
To make the web a first-class platform that delivers results, one that empowers marketing and development teams to take control of their websites.
Role
Who you are
- Are you a strategic operator who thrives at the intersection of systems thinking, data integrity, and organizational scale
- Strategic Tool Ownership: Deep hands-on experience with ProductBoard and Jira (or equivalent technologies). Proven ability to evaluate, select, integrate, govern, and optimize tools that support a complex SDLC
- SDLC Data Integrity: Strong understanding of how data flows across product development artifacts
- Operationalization: Demonstrated ability to turn recurring activities into scalable, repeatable, automated workflows and Standard Operations Procedures (SOPs) that teams actually use
- Strategic Partnership: Comfortable as a direct partner to senior leadership — translating operational findings into recommendations and owning the operational narrative
- Hands-On Automation: Strong appetite for automation using scripting, tooling, and AI-assisted workflows. Experience with or strong interest in Claude Code is highly valued — someone who sees coding as an operational problem-solving tool
- Cross-Functional Influence: Proven ability to drive alignment and adoption across a large, multi-disciplinary org without direct authority
- Amplitude & Product Metrics: Experience establishing or standardizing analytics tooling (Amplitude or equivalent) to support product launches and post-launch tracking
- Experience & Impact: 5–7 years in product operations or program management in a SaaS environment. Track record of driving operational improvements at org scale
- Tool Expertise: Deep hands-on experience with a SDLC tools include Jira and ProductBoard. Amplitude, Jellyfish, Guru, Confluence, or Zendesk a strong plus
- SDLC Ownership: Experience owning or improving end-to-end SDLC processes including artifact standards, stage gate compliance, and cross-tool data integrity
- Process Design: Proven ability to design and scale operational frameworks — not just follow them. Builds playbooks, SOPs, and governance structures that hold up at org scale
- Automation & Technical Appetite: Hands-on experience with scripting or workflow automation. Python or JavaScript a plus. Claude Code or AI-assisted tooling experience highly valued
- Leadership Communication: Comfortable engaging with senior and executive stakeholders. Produces clear, data-informed operational reporting for technical and non-technical audiences
- Self-Direction: Operates with high autonomy. Makes independent decisions within defined strategy and knows when to escalate
What the job involves
- Join us as a Operations Manager and serve as the operational backbone and strategic partner to the Sr
- Director of Product Operations across Pantheon's Product, Design, and Engineering organization
- As a Operations Manager, you will own operational excellence and governance across the full PDE SDLC, from ideation through post-launch review ,ensuring data is consistent, tools are integrated, and workflows are scalable
- You will lead tool strategy and integration decisions across our core toolset (ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk), drive adoption of new processes, and partner directly with PDE leadership to shape how the organization runs
- This is a deeply hands-on role, you will get into the tools daily, resolve systemic data issues, write and automate workflows, and engage at the leadership level to influence decisions with real organizational impact
- This is an individual contributor role who will manage systems, tools, and processes at scale.
Our take
In today's digital landscape, website hosting is a critical component for businesses, and the demand for fast, reliable, and scalable hosting platforms is higher than ever. The competition is fierce, with major players like GoDaddy, Ionos, AWS, and WP Engine dominating the space.
One standout in this crowded market is Pantheon, a leading WebOps platform designed to deliver high-performance hosting for content-driven websites. Pantheon's unique value lies in its ability to provide seamless collaboration between developers and marketers while ensuring fast, reliable website performance. It's a platform that goes beyond traditional hosting by offering powerful tools for managing websites and scaling them as needed - making it a go-to choice for many organisations.
Pantheon has continuously innovated to stay ahead of the competition, with significant investments driving its growth. Initially focused on hosting solutions for WordPress and Drupal websites, it now offers content management as a service. This expansion was bolstered by significant funding, fueling further product development and the introduction of new features like personalisation and analytics. These efforts have reinforced Pantheon's position as a leader in the WebOps and hosting space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$100m
SERIES E
Mar 2019
$40m
SERIES D
Total funding: $196.8m
Company benefits
- Health & Wellness: Taking care of you and your family is important to us. Our healthcare benefits program delivers choice and value so you can prioritize your health
- Remote & In-Office: We believe in a flexible employee experience, our San Francisco office is a center for collaboration and connection, but it's not the only place this happens
- Flexible Time-Off: We encourage work/life balance. Take time off when you need it, and return ready to make magic on the internet when you're ready and refreshed
- Monthly Book & Gym Allowance: One of the many ways we enable our team to take control of their development and wellness is to take advantage of our books and gym membership allowance
- Promoting Inclusivity: We strive to have a culture where Pantheors across the globe feel a high sense of belonging and engagement. We have several programs in place to help cultivate inclusion at Pantheon, including educational events, open forums, and training opportunities
- Giving Back: We believe in cultivating passion and giving back to the community we live and work in. Pantheon offers a Donation Matching program of $500 per employee and holds multiple team volunteer opportunities throughout the year
- Employee Resource Groups: Our Pantheon Resource Groups (PRGs) allow employees to connect, support each other, and spread awareness
- Professional Development: We support employee learning and development through company led-training, leadership forums, and full access to LinkedIn Learning's catalogue of courses
Company HQ
Chinatown, San Francisco, CA
Leadership
Sameer Kazi
(CEO)Joined Pantheon in 2024 as CEO. They have also served as the Managing Director of Operating Capital since 2015. Previously they were the President of ActiveCampaign and CEO of Cheetah Digital.
Josh Koenig
(Co-Founder & SVP of Marketing)They were part of the team that drove the first high-profile public Drupal use-case with the Howard and Dean campaign in 2003. They then went on to found the Drupal Dojo, an online learning community for developers, and to co-found the premiere Drupal agency in San Francisco, Chapter Three.
David Strauss
(Co-Founder & Advisor)After co-founding Four Kitchens, a successful Web Development shop, they found themselves gravitating away from the customer client work and towards infrastructure solutions. Large clients like NBCUniversal, The Economics, and Wikimedia had already benefited from their scalability and database optimization work.
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