Support Engineer, Button
$100-130k
Mobile commerce technology
Be an early applicant
Mobile commerce technology
21-100 employees
Be an early applicant
$100-130k
21-100 employees
Company mission
Button's mission is to supercharge mobile marketing revenue for the world's biggest brands.
Role
Who you are
- Strong debugging and troubleshooting skills across APIs, SDKs, and integrations
- Proficiency reading and modifying code in JavaScript, Golang, or Python
- Skill in log analysis and monitoring tools (CloudWatch, Kibana, Grafana, Sentry, etc.)
- Experience documenting repeat issues and streamlining triage workflows
- Familiarity with automation and scripting to reduce manual support load
- Clear communication, and the ability to strategically expectations during escalations
- Organizational skills and an orientation to detail; ability to track multiple active investigations
- Ability to be a collaborative team player across verticals
- Calm under pressure, balancing urgency with long-term solutions
- 2–4 years in Support Engineering, QA Engineering, or Solutions Engineering with a focus on debugging
- Proven experience handling escalations in SaaS, mobile, or API-driven environments
- Exposure to incident management frameworks and ticketing tools (e.g., Jira, Zendesk, PagerDuty)
- Prior experience communicating with partners or customers during high-stakes issues
- Bonus points for:
- AdTech, affiliate, or retail media industry background
- Mobile SDK troubleshooting experience (iOS/Android)
- Familiarity with observability tooling (Grafana, CloudWatch metrics, New Relic)
- Track record of creating self-service documentation or tooling to reduce repeat escalations
What the job involves
- As a Support Engineer, you will focus on triaging, debugging, and resolving complex partner integration issues
- You’ll be the first technical responder for escalated issues, working closely with Button’s customers and Button’s Partner Success, Product, and Engineering teams to drive resolution and prevent recurrence
- This is a highly technical role focused on post-sale problem-solving and escalation management
- You’ll become an expert in Button’s integrations, logs, and monitoring stack, ensuring timely partner support while building tools and documentation that make our support processes scalable
- Triage, debug, and resolve complex integration issues across Button’s products
- Act as the first technical point of contact for escalated partner issues
- Analyze logs and monitoring systems to quickly identify root causes
- Collaborate with Partner Success, Product, and Engineering to drive fixes and prevent recurrence
- Build and maintain runbooks, documentation, and automation to scale support processes
- Surface systemic issues and proactively recommend product or tooling improvements
Our take
Shopping habits are increasingly moving towards mobile. However, the process of buying on mobile remains riddled with problems and poor user interfaces that slow down purchase time and therefore reduce revenue for companies that rely on these channels.
Button is trying to make mobile eCommerce easier for customers and businesses. They provide seamless integrations of links or "buttons" within other third party partner's apps, allowing mobile customers to buy when their interest is highest. This provides brands with an alternative to pushing users to their eCommerce websites through channels such as Facebook or Google (as customers can make purchases directly in other apps).
The company has now driven $6 billion in eCommerce, delivering an average 3x revenue increase in app journeys vs mobile web - both of which showcase the impact it has made in the market. Button continues to expand its network and enhance the platform towards making mobile eCommerce work better for brands.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2019
$30m
SERIES C
Jan 2017
$20m
SERIES B
Total funding: $64.6m
Company benefits
- Remote Workplace
- Child Care Benefits - Button's parents are provided with flexibility to schedule their days to care for children
- Family Medical Leave
- Flexible Work Schedule
- Generous Parental Leave - Button provides up to 18 weeks of paid parental leave for all employees
- Return-to-work program post parental leave
- Group brainstorming sessions
- Open door policy
- Dental, Vision & Health Insurance Benefits - For most plans, Button covers 100% of the premium for employees and 75% for dependents
- Disability Insurance & Life Insurance - Button offers employees basic life and AD&D coverage and the opportunity to purchase additional life insurance and disability insurance
- Flexible Spending Account (FSA) - Employees may elect to fund an FSA (up to $2,800 per year for health care expenses and up to $5,000 per year for dependent day care expenses)
- Pet Insurance
- Wellness Programs - Button provides employees with a $500 lifestyle stipend each calendar year
- Mental Health Benefits - Button has an employee assistance program which also offers a number of mental health resources to employees
- Casual Dress
- Company Outings
- Happy Hours
- Pet Friendly
- Home Office Stipend for Remote Employees - Button provides a $500 lifestyle stipend every year which may be utilized for home office setup
- Professional Development Benefits - Customized development tracks, Job Training & Conferences
- Cross functional training encouraged
- Mentorship program
- Online course subscriptions available
- Promote from within
- Lunch and learns - Button holds a "Brains of Button" learning and development series for employees to enrich one another
- 401(K) with Matching - Button contributes 3% of an employee's salary (regardless of whether the employee has elected to contribute themself) starting immediately, with no vesting over time
- Company Equity
- Performance Bonus
- Generous PTO
- Paid Holidays
- Paid Sick Days
- Unlimited Vacation Policy
Company HQ
Financial District, New York, NY
Leadership
Michael Jaconi
(CEO)Serial Founder with several ventures in the entertainment industry. Previously 7 years at Rakuten Loyalty in senior roles including Vice President, Co-President and CEO.
Salary benchmarks
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