Technical Consultant, Ushur
$90-120k
+ Bonus + Stock options
Office located in Santa Clara, CA
AI-powered customer experience automation
Be an early applicant
AI-powered customer experience automation
201-500 employees
Be an early applicant
$90-120k
+ Bonus + Stock options
Office located in Santa Clara, CA
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- You will require a strong understanding of common business challenges related to customer engagement, use of AI/ML, and customer experience automation in our go to market industries of insurance, healthcare, and financial services
- Bachelor's degree in Computer Science or equivalent experience
- 3-4 years of experience designing technical solutions for cloud applications
- Experience in software development. Python or Java. Skilled with REST APIs and Postman tools
- Diligent in Agile delivery
- Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365
- Familiarity with cloud services, preferably Amazon AWSSolid organizational skills, including attention to detail and multi-tasking
- Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel
- Strong problem solving and negotiation skills
- Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge
- Customer-first behavior
- Strong verbal, written, and presentation skills
- Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- 50-75% travel required
What the job involves
- The Solution Consulting team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers
- In the role of Technical Consultant, you will drive quality and scalable solution designs for our customer implementations
- You will be part of the growing team and collaborative environment where your opinion and ideas matter
- Create and build complex Workflows using industry best practices
- Write solution and technical documentation including ERDs, data flow diagrams, and business process flows
- Utilize your outstanding technical consulting skills to implement software solutions
- Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment
- Provide technical oversight on multiple customer engagements and ensure solutions meet standards
- Provide support and technical implementation on multiple projects at multiple clients
- Quarterback tactical teams to proactively ensure smooth deployment of features at scale
- Work towards acting a Subject Matter Expert to the organization and proactively respond to ad hoc questions
- Understand Customer business requirements and design scalable end-to-end solutions to satisfy them
- Create solution and technical documentation, including ERDs, data flow diagrams, and business process flows
- Lead both in person and remote sessions with key client stakeholders from business or technical audiences
- Supporting product development, bugs using Asana and Jira
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialized customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation allows it to stand out. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless and data is handled professionally. Impressive 2023 funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company values
- People First - Usher's people are their biggest asset. Prioritizing their well-being, celebrating their diversity, enabling them to bring their whole self to work, and empowering them to do the extraordinary are foundational to everything Ushur strives to do.
- Pursuit of Excellence - Ushur relentlessly pursues excellence in everything they do. They accept failures as part of the process as we maintain an unwavering commitment to staying the course and never giving up. Our customers, our partners, and above all our colleagues deserve nothing less.
- Growth Mindset - Ushur enables and inspires its people to pursue lifelong learning. Encouraging such a growth mindset empowers them to solve complex problems and become better versions of themselves, independent of their educational, social, and economic backgrounds.
Company HQ
Santa Clara, CA
Articles
Leadership
Simha Sadasiva
(CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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