Associate Director of SMB Accounts, Wonder
$140-175k
OTE
$112-140k
BASE
+ equity
3-5 days a week in office
Extraordinary food that comes to you
Open for applications
Extraordinary food that comes to you
1001+ employees
Open for applications
$140-175k
OTE
$112-140k
BASE
+ equity
3-5 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- Bachelor’s degree required
- 8-10 years of pertinent experience in sales or client success, with a specific focus on B2B SaaS sales
- At least 3 -5 years of experience in managing teams
- Demonstrated focus, coupled with exceptional communication, organizational, and problem-solving abilities
- Highly motivated and driven individual, exhibiting a high level of professionalism
- Superior time management skills and adeptness at multitasking, including overseeing managers, Account Advisors, and special projects concurrently
What the job involves
- As an Associate Director in the SMB Success organization, you will play a pivotal role in ensuring the success and satisfaction of our restaurant partners
- You will lead a division of the SMB business dedicated to building and maintaining strong relationships with our restaurant partners, driving their success through effective support, strategic guidance, and innovative solutions
- This role requires leadership, strategic thinking, and hands-on engagement to deliver exceptional service and value to our restaurant partners
- Strategic Growth & Revenue Generation:
- Driving the expansion of independent restaurant growth and revenue
- Devising and implementing a comprehensive, long-term strategy for restaurant success
- Overseeing pipeline management and sales activities, providing accurate forecasts
- Leading and executing strategic, high-priority projects that transform operational workflows or drive significant business outcomes
- Product & Market Expertise:
- Promoting Grubhub's suite of products and services
- Leveraging expertise and market knowledge to identify opportunities
- Staying abreast of industry trends, evolving restaurant partner needs, and company objectives
- Cross-Functional Collaboration:
- Collaborating with cross-functional teams to stay current on Grubhub’s offerings
- Driving projects forward through effective collaboration
- Team Leadership & Development:
- Attracting, nurturing, and empowering a team of top-performing individuals
- Cultivating a culture of continuous learning, high performance, adaptability, and innovative thinking
- Removing obstacles hindering team members' progress
- Problem Solving & Communication:
- Proposing inventive solutions to complex challenges
- Communicating effectively with peers and leadership
- Navigating and resolving complex merchant disputes and ensuring compliance with internal policies and contractual agreements
- Key Skills & Attributes:
- Strategic Thinking: Ability to develop and implement long-term growth strategies
- Sales & Business Acumen: Strong understanding of sales pipelines, forecasting, and revenue generation
- Market Knowledge: In-depth understanding of the restaurant industry and evolving trends
- Leadership & Management: Proven ability to build, lead, and develop high-performing teams
- Collaboration & Communication: Excellent interpersonal and communication skills
- Problem-Solving & Innovation: Resourcefulness and ingenuity in addressing complex challenges
- Adaptability & Learning Agility: Ability to quickly adapt to changing market conditions and learn new technologies
- High EQ and proven ability to communicate effectively and with empathy across all levels, from frontline teams to executive leadership and external partners
- In essence, this role requires a dynamic leader who can:
- Combine strategic vision with strong execution
- Drive revenue growth through effective sales and relationship management
- Build and lead a high-performing team
- Navigate a fast-paced and evolving market
Application process
- We'll contact you via email or text to schedule interviews and share information about your candidacy
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$600m
LATE VC
Mar 2024
$700m
LATE VC
Total funding: $2.1bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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