Solutions Engineer, Lumafield

• Have a degree in Mechanical Engineering, Industrial Engineering, or other technical degree with applicable experience
• Have 3+ years of experience working in an Application/Sales Engineering, Customer Success Engineer, Solution Engineering, or other customer-facing technical roles
• Have experience in industrial inspection & factory automation, or supporting tools engineers use for physical inspections & measurement
• Have the ability to debug hardware and software issues, and navigate customers to short-term solutions
• Are comfortable in a fast-paced, ever-changing environment
• Have an understanding of engineering principles, and processes, and understand how engineered products progress through their lifecycles
• Have a desire to travel to meet your customers where they are (expected travel 50%)

Desirable

• Lumafield is seeking a Solutions Engineer to join our Solutions Organization. You will work with a wide range of customers to understand their technical needs during the sales process, new customer onboarding, technical training, and application development.
• You will be a power user of Lumafield products while embedding yourself as an adjunct engineer to our customers. You will work closely with Sales & Marketing to provide technical input and with Product & Engineering to help craft the tools we can offer to customers
• Act as the technical point of contact for your customer accounts
• Work with prospective customers to form the problem statements we can solve for them, and then execute evaluations to satisfy those requirements
• Provide timely, clear communication with customers to ensure they are getting the most out of Lumafield’s products
• Identify opportunities to craft custom solutions for customers as their needs evolve, then manage the scoping, development, and deployment of the solution
• Manage customer performance and drive technology adoption through trainings, metrics and customer check-ins
• Work closely with Engineering, R&D, and Product teams to scope, prototype and develop new solutions or automation where required
• Create a lasting impact on transforming quality manufacturing operations and making critical industries safer and more sustainable