Manager of IT Support, Faire
$131-180.5k
Eligible for equity
More information about location
2-5 days a week in office
Online wholesale marketplace
Open for applications
Online wholesale marketplace
1001+ employees
Open for applications
$131-180.5k
Eligible for equity
More information about location
2-5 days a week in office
1001+ employees
Company mission
To empower brands and retailers to strengthen the unique character of local communities.
Role
Who you are
- The ideal candidate thrives on using metrics and dashboards to drive accountability, improve performance, and continuously raise the bar for how IT enables Faire’s employees
- If you’re a forward-thinking leader who loves building strong teams, simplifying complex operations, and turning data into action, this role is for you
- 7+ years of IT Support experience, with 3+ years managing or leading teams
- Proven success managing global or multi-site IT operations in a fast-paced environment
- Demonstrated ability to build and manage metrics, SLAs, and dashboards that drive accountability and performance
- Experience coaching, developing, and motivating teams through clear goals and measurable outcomes
- Strong understanding of Mac environments, SaaS applications, and collaboration tools (Google Workspace, Atlassian, Zoom, Slack, etc.)
- A forward-thinking mindset with enthusiasm for improving processes and implementing automation
- Excellent communication skills and the ability to lead with empathy and influence across time zones
What the job involves
- Faire is looking for a Manager, IT Support to lead and develop our global IT Support team across Waterloo, Toronto, London, New York, and San Francisco. This role blends people leadership, operational excellence, and data-driven management, helping shape how Faire delivers world-class IT support at scale
- You’ll coach and motivate a distributed team to deliver exceptional service, build cohesion across regions, and ensure our processes, tools, and automations evolve with the company’s growth
- Lead and coach a global IT Support team across four offices, building alignment, accountability, and a shared sense of purpose
- Develop and track key metrics and SLAs, building and using dashboards to measure success and identify opportunities for improvement
- Drive operational excellence by designing scalable processes and playbooks that ensure consistent service worldwide
- Promote automation and efficiency, leveraging modern tools to reduce manual effort and improve responsiveness
- Collaborate with IT Leadership on global initiatives that enhance employee experience and streamline IT operations
- Serve as a hands-on leader, assisting with complex escalations and ensuring long-term, root-cause solutions
- Foster a culture of continuous improvement, where the team uses feedback and data to evolve how we work
- Partner cross-functionally with teams like Workplace, People Ops, and Engineering to deliver a seamless technology experience for all Faire employees
Our take
Faire is helping retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects two million retailers globally to hundreds of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare: Including Health, Dental, Vision and Disability for all our locations.
- Time off: Paid time off, holidays and company-wide "Faire Fundays".
- Parental leave: Generous parental and family leave, as well as fertility support benefits.
- Productivity support: Monthly stipends to help cover work from home connectivity needs.
- Annual learning grant: For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning.
- Thoughtfully designed spaces: All of our offices have been designed with local in mind – from our architects to our coffee blends.
- Fitness and well-being benefits: Including monthly credit towards your wellness-related programmes.
- Mental health benefits: Including free access to Modern Health therapists and resources.
- Charitable matching: Faire will match up to £250 of your charity donations, every year.
- Career planning: Whether you want to grow as a leader, hone your craft or explore a new discipline, our career framework allows space for you to explore.
Company HQ
Mission District, San Francisco, CA
Leadership
Max Rhodes
(Co-Founder & CEO)Previously an Advisor at Blunt Umbrellas and a Director of Consumer Product at Square.
Marcelo Cortes
(Co-Founder 7 Chief Architect)Previously a Senior Software Engineer at Google. Prior to that, they co-founded FreePoint Inc.
Jeff Kolovson
(Co-Founder & COO)Previously an Operations Lead at Square. Prior to that, they were a Business Analyst for McKinsey and Co.
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