IT Support Engineer, Pagaya Investments
$80-95k
Artificial intelligence for consumer lending
Open for applications
Artificial intelligence for consumer lending
501-1000 employees
Open for applications
$80-95k
501-1000 employees
Company mission
To forge the future of finance by harnessing the power of artificial intelligence to modernise a limited and inefficient consumer lending system.
Role
Who you are
- Minimum 3 years of IT experience in an enterprise environment
- Strong knowledge of Okta, Google Workspace, Slack, MDM (mobile device management), Notion, and various SaaS tools
- Experience managing SSO (Single Sign-On) solutions, including SAML authentication
- Highly organized with experience in ticket tracking, IT asset management, desk setups, and printer maintenance
- Familiarity with networking principles (WiFi, VPN, VLANs, firewalls, DNS, DHCP)
- Experience supporting Zoom Rooms, AV hardware, and company-wide IT events
- Strong execution-oriented mindset with attention to detail
- Understanding of User Lifecycle Management (ULM) and managing role-based access
Desirable
- Experience in high-growth startups
- Experience managing Fortinet office networks
- Experience working with macOS and Windows environments
- ITIL Certification
- Familiarity with Governance, Risk, and Compliance (GRC) and cybersecurity best practices
What the job involves
- We are looking for an IT Support Engineer to join our NYC team
- The hire will be responsible for providing and supporting IT equipment and services to all employees in the US
- This opportunity presents the chance to practice modern IT Ops processes and technologies in a controlled financial services environment
- Provide on-site IT support at our NYC HQ (One Vanderbilt) and remote support for employees across the U.S
- Act as a point of escalation for SaaS-related technical issues, troubleshooting platforms such as Okta, Google Workspace, Slack, MDM, and other SaaS tools
- Own and drive small- and large-scale IT projects, coordinating with internal and external teams to meet business objectives
- Create and update IT documentation, including technical guides and user-facing materials
- Act as an advocate for end-users, proactively identifying and resolving IT bottlenecks to enhance productivity
- Maintain and improve WiFi and networking infrastructure for our NYC office
- Conduct new hire IT orientations, providing best practices and training on company tools and policies
- Manage IT assets (ITAM), including desk setups, printer maintenance, and AV equipment to ensure seamless Town Hall and company events
- Support and maintain Zoom Rooms, ensuring optimal video conferencing performance
- Assist with user lifecycle management, provisioning/deprovisioning accounts, and managing role-based access controls
- Ensure IT security best practices and compliance with SOX 404, SOC 2, and ISO certification requirements
Our take
The traditional consumer lending system is widely regarded as inefficient and can limit a lender’s ability to evaluate credit applications. Pagaya Investments is disrupting this system: its platform uses comprehensive learning insights to offer better assessments and more accurate credit evaluations. This allows its customers to rapidly scale their services while reducing the risk of defaults or fraud.
Since its launch, the company has grown significantly, managing billions in assets for a diverse range of clients, including banks, insurance companies, pension funds, asset managers, and private health funds. Major enterprises like Visa, Avant, and SofdFi utilize Pagaya's AI evaluation to extend credit to underserved customers, achieving levels of speed and accuracy that traditional methods cannot match.
Pagaya has continued to enter new markets each year, having begun with personal loans and then expanding into auto loans and real estate. This is demonstrative of the company's ability to scale across markets, and it is now focused on increasing the adoption of its technology by large banks and auto lenders.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2020
$102m
SERIES D
Apr 2019
$25m
SERIES C
Total funding: $144.2m
Company HQ
Murray Hill, New York, NY
Leadership
Gal Krubiner
(Co-Founder & CEO)Gal worked for ORMOR CAPITAL before co-founding Super Price and spending over 3 years at UBS.
Yahav Yulzari
(Co-Founder & CRO)Yahav has been Owner of Hamovil Jack Yulzari Limited and Galya Global since 2010 and 2014 respectively.
Avital Pardo
(Co-Founder & CTO)They spent many years as an Analyst in Israel's Defense Force and as a Data Scientist & Analyst at Fundbox before co-founding Pagaya.
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