IT Support Specialist, Cynet Security
$75-90k
Unified, AI-powered cybersecurity platform
Be an early applicant
Unified, AI-powered cybersecurity platform
201-500 employees
Be an early applicant
$75-90k
201-500 employees
Company mission
To build a future where cybersecurity confidence is absolute, enabling customers to focus on their passions and purpose, free from the anxieties of cyber compromise.
Role
Who you are
- At least 2 years of experience in IT support, helpdesk, or IT operations, ideally in a distributed/multi-region company — A must
- Hands-on experience administering Microsoft 365 / Exchange, including mailbox management and account lifecycle — A must
- Experience with endpoint management (Microsoft Intune) and Apple device management (Apple Business Manager) — enrollment, compliance, and device reset/imaging — A must
- Experience with a ticketing/ITSM system (Zendesk or similar) and working to SLAs — A must
- Solid troubleshooting across Windows and macOS, VPN/network connectivity, and account/MFA/lockout issues
- Familiarity with IT asset procurement and basic finance workflows (purchase orders, vendor quotes)
- Experience supporting a globally distributed workforce, including region-specific hardware sourcing — Advantage
- Exposure to IT process automation and identity/HRIS integrations (e.g., HiBob) — Advantage
- Familiarity with email security/compliance (Proofpoint) and privileged-access tooling (Admin By Request) — Advantage
- Basic virtualization/infrastructure exposure (vCenter/VMware, VM provisioning, software licensing) — Advantage
- Hands-on experience with AI assistants (e.g., Microsoft Copilot, ChatGPT, Claude) and AI coding tools (e.g., Claude Code, Codex) to streamline support, documentation, and automation tasks — Advantage
- Excellent organization and follow-through — able to drive many concurrent items (orders, shipments, onboardings, tickets) to closure
- Strong communication and problem-solving skills; proactive, deadline-driven, and comfortable operating with autonomy
- Team player who collaborates effectively across IT, HR, Finance, and external vendors
- Fluent English (written and spoken)
What the job involves
- Cynet is looking for a highly organized and motivated IT Support Specialist to join our global IT team
- This is a hands-on operations role that owns the full lifecycle of our employees’ IT equipment and access — from procuring and provisioning devices for new hires across multiple countries, to managing enrolled endpoints, to securely recovering assets and closing out access when employees depart
- You’ll keep our global workforce productive from day one, working closely with IT, HR, Finance, and external hardware and logistics vendors to deliver fast, reliable support against tight onboarding deadlines and SLA targets
- You’ll report directly to the Director of IT
- Own the support for the North America users including resolving a steady stream of helpdesk tickets, spanning login/access, email, VPN/network, device reformatting, and hardware troubleshooting, working within SLA targets
- Own global IT onboarding — coordinate, configure, and ship equipment for new hires across multiple regions (e.g., US, Germany, Italy, Poland, Canada), accounting for region-specific needs such as keyboard layouts and local sourcing
- Provision and enroll devices end to end — factory reset, enroll in Apple Business Manager, sync to Microsoft Intune, validate compliance, and prepare machines for shipment
- Raise purchase orders and finance records for new equipment, obtain and review vendor quotes, and maintain standardized hardware catalogs across regions
- Manage shipping and logistics (e.g., FedEx) — including tracking, accessories, and hitting employee start dates
- Execute offboarding — arrange equipment return, convert mailboxes to shared, set forwarding rules, disable accounts, and maintain audit logs
- Administer devices and identities across Microsoft 365 / Exchange, Intune, and Apple Business Manager, including account enable/disable, lockouts, and access restoration
- Support HRIS-driven identity sync (HiBob) and troubleshoot sync and data-exposure issues
- Act on email security and compliance findings (e.g., mailbox auto-forward risk, Proofpoint quarantine) and support privileged-access tooling (Admin By Request)
- Support infrastructure changes and lightweight IT automation — coordinate vCenter/VMware migrations and VM provisioning, and help build automated account-lifecycle and approval workflows in partnership with HR
Our take
A variety of prevalent cybersecurity threats means that companies must use a vast range of complex threat detection and prevention software, and this is becoming costly and complicated.
Cynet provides solutions to this problem by integrating multiple security controls into a unified and autonomous XDR platform. The software does not require staff to operate it and is supported by a 24/7 detection and response service.
The company is producing solutions in a market with a vast number of competitors. However, Cynet’s aim of providing unified and automated cybersecurity within one XDR platform sets it apart and attracts both big and small companies. The release of its mobile threat protection "Cynet 360 Mobile" is another step in the right direction for the company's innovative future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2022
$12m
SERIES C
Mar 2021
$40m
SERIES C
Total funding: $90m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Jason Magee
(CEO)Prior to joining Cynet in 2025, Jason spent over 13 years at ConnectWise, while there he held a number of roles, including COO and CEO.
Aviad Hasnis
(CTO)Prior to joining Cynet in 2020, Aviad spent over 8 years in the Israel Defence Force in Cyber Security roles.
Alan Komet
(CRO)Prior to joining Cynet in 2025, Alan was an Investor and Advisor at Graphio,ai, a Strategic Advisor and Guards, and CCO/Chief Strategy and Transformation Officer at ConnectWise.
Nir Donitza
(CFO)Nir joined Cynet in 2019 as VP of Finance & Strategic Alliances, moving into the role of CFO in 2020. Previously, he was a Senior Manager of Business Development & Partnering at Deutsche Telekom.
Meghan AuBuchon
(CMO)Prior to joining Cynet in 2025, Meghan spent 6 years at Arctic Wolf as a Senior Director of Demand Generation, and VP of Global Demand Generation.
Daniel Klein
(CBO)Prior to joining Cynet in 2021, Daniel was the COO at Obsecure and EverC. He also spent over 4 years at Matrix-Exzac in various Managing Director roles.
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