Manager of Information Security, Vivid Seats
More information about location
3 days a week in office
Ticket exchange and resale platform
Be an early applicant
Ticket exchange and resale platform
501-1000 employees
Be an early applicant
More information about location
3 days a week in office
501-1000 employees
Company mission
Vivid Seats' mission is to empower every fan to get to the live events that shape their most vivid moments and memories.
Role
Who you are
- 8+ years of combined experience in information security and technology with expertise in secure cloud and/or web applications in an e-commerce environment
- 3 years of experience leading a team and people management
- Extensive knowledge of current and emerging IT security technologies and techniques covering all levels of cloud and applications
- Strong business acumen with the ability to drive information security initiatives with a business-first mindset, ensuring alignment with Vivid Seats’ goals of connecting fans to live events and enhancing customer trust
- Deep understanding of Cloud infrastructure (AWS, GCP, or Azure Cloud) concepts, services and related controls
- Advanced knowledge of information security concepts and technologies such as SCA, SAST, DAST, IAM, vulnerability management, firewalls, IPS/IDS, network analyzers, proxies, SEIM, SOAR, encryption, cloud-based security control services, WAF, bot mitigation
- Knowledge of and hands-on experience with multiple architectures and technology elements such as MySQL, n-tier, J2EE, Web Services, React, Browser, Android, iOS, React Native, Node.js, Next.js, JAMstack, AWS, K8s, Microservices / Service Mesh
- Experience writing and/or testing code and scripts with one or more languages such as Java/JavaScript, Python/Perl/bash/python
- Experience with two or more (or preferably full-stack technology experience) operating systems, infrastructure & cloud infrastructure, software engineering, technology product or service ownership
- Deep knowledge of multiple cyber security governance and compliance frameworks such as FISMA, NIST CSF, ISO 27000, PCI, SOX, SOC2
- Experience delivering training to technology SMEs in other areas
- Ability to lead large internal security technology projects and security remediation projects with significant dependencies on external IT and product teams
What the job involves
- The Manager, Information Security is responsible for leading the design and integration of information security into key areas of the Vivid Seats business
- This role is critical in ensuring that security is baked in up front to ensure that information assets and associated information systems are adequately protected in the digital ecosystem in which Vivid Seats operates
- This role partners with platform engineering teams to drive security practices and principles related to cloud-based infrastructure, software engineering teams to drive security practices and principles into a fast-paced Agile development cycle and product owners to understand business requirements and landscape
- In addition to bringing Information Security best practices, you will help develop a collaborative, cross-disciplinary and high-performing team while overseeing and improving organizational design, structure, priorities, management processes and reporting information systems
- You will be responsible for coordinating project efforts, while building productive, value-added partnerships with vendors
- You will also be integral in building an engaged Vivid Seats corporate security culture. “How” results are achieved will be as important as “what” is achieved
- How your role expectations will progress as a Manager, Information Security in the first 30, 90, and 180 days:
- 30 days in:
- Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward
- Understand the team’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life
- Partner with Director, Information Security, Engineering and Product leaders to align on technology vision and roadmap
- Meet with and begin regular 1:1s with team members to understand their motivations, strengths, and areas you can support them with
- 60 days in:
- Align with team members to achieve personal and functional goals that correlate to department objectives
- Develop and lead initiatives for the team that enhance process, drive innovation, and build on Vivid Seats values
- Strategically drive the Information Security operational metrics by refining the technical roadmap and/or processes as required
- Identify within the team how ways of working can be improved with the objective of increasing velocity and results
- Build trust and relationships with team and key stakeholders including executives
- 90 days in:
- Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization
- Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices
- Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives
- Be a thought leader for Information Security within the company, supporting and influencing other verticals in the business
Our take
Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.
The company's strategy has so far been based on massive public exposure through heavy spending on digital advertising, which has brought it great success to date. Its connects millions of buyers with thousands of ticket sellers each year, covering hundreds of thousands of different events.
Vivid Seats boasts high revenues and sustained growth, and went public in 2021. Following its listing on the NASDAQ, the company has been focusing on expanding operations and broadening its tech capabilities. A recent development is the company's Vivid Picks app, which combines live event and gaming experiences to target changing trends in the events ticket space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2014
$5.2m
SERIES A
Mar 2012
$3.9m
ANGEL
Total funding: $9.7m
Company benefits
- Health, dental and vision packages: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.
- Retirement and savings programs, continuing education opportunities, and rewarding performance incentives.
- PTO, mental health days, and maternity/paternity policies.
- Company-wide town-halls, hackathons, product demos, in-office happy hours, holiday and summer events, company-sponsored sports leagues and competitions.
- Gym membership fees, wellness weeks, access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces.
- Hybrid working arrangements at accessible office locations. Company-provided laptops, monitors, & software in-office. Room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.
Company HQ
West Loop Gate, Chicago, IL
Leadership
Eric Vassilatos
(Co-founder)Also Principal at Magnolia Capital and Managing Partner at SkyBox capital.
Stan Chia
(CEO)Board Director at 1871, and Board Member at the Georgia Institute of Technology. Former COO of GrubHub.
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