IT Technical Support Specialist, Fenergo
+ Annual Bonus
Clinet lifecycle management for financial services
Be an early applicant
Clinet lifecycle management for financial services
501-1000 employees
Be an early applicant
+ Annual Bonus
501-1000 employees
Company mission
To enable financial institutions to digitally transform their end-to-end client lifecycle processes.
Role
Who you are
- Strong problem solving skills, clear communication, and a customer focused mindset are essential in delivering timely and efficient technical support
- Excellent communication, relationship-building and internal customer service skills
- Basic understanding of macOS to assist and support Apple desktop and laptop users
- Experience in IT with a foundational understanding of networking, servers, audio/visual systems, smart devices, and telecommunications
- Ability to work in a project based environment requiring flexibility and teamwork
- 1+ years office based customer service experience
- Ability to work off-hours and weekends when required for projects or emergency support
Desirable
- Proficient with IT ticketing systems such as Zendesk
- Experience in PC building
- Experience with Active Directory, Group Policy (GPUpdate), and laptop re-imaging
- Knowledge of BitLocker encryption and network printer setup and support
- Basic understanding of networking
What the job involves
- The IT Technical Support Specialist will be responsible for providing day to day local and remote desktop support
- This includes receiving inbound support calls, responding to user inquiries, troubleshooting technical issues, and accurately documenting the steps taken to resolve hardware, software, and application-related problems in a ticketing system
- The role involves break/fix support, fault diagnosis, and resolution
- The Specialist will deliver in-depth fault analysis across various core operating systems and platforms and apply effective desktop fault resolution for the approved suite of applications
- Responsible for maintaining Windows 11 systems, Active Directory services, and Microsoft 365 applications
- Responsible for PC hardware installation and troubleshooting, managing enterprise antivirus solutions, and handling support requests through Helpdesk ticketing systems
- Provide first level contact and problem resolution for customer issues and provide timely communication on issue status and resolution
- Work with third party vendors to remediate complex AV issues as needed
- Maintain ticket updates for all reported incidents
- Install, upgrade, support and troubleshoot Windows 11 and Microsoft Office
- Install, upgrade, support and troubleshoot for printers, computer hardware
- Perform general preventative maintenance tasks on computers, laptops, printers
- Perform remedial repairs on desktops, laptops, printers and any other authorised peripheral equipment
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Provide L1 support to non‐network attached printers
Our take
The regulatory technology market is set to see a big jump in the coming years. With market drivers including new regulations in the financial sector and rising instances of money laundering globally, regulatory technology companies are going to have some big opportunities to get their teeth into.
Fenergo is a major player in this industry. In a nutshell, Fenergo handles client and regulatory technology for financial services, providing Client Lifecycle Management (CLM) software solutions for major financial institutions. Used by over 30 of the top 50 financial institutions in the world, Fenergo enables its clients to be compliant with regulations whilst maintaining an excellent client experience. Creating an 82% faster onboarding process with a 40% reduction in overall costs, the financial advantages for users are clear.
Following its 2021 acquisition by Astorg and Bridgepoint which has brought a fresh injection of capital, Fenergo is focused on growth and innovation. With 10 offices worldwide and clients including Santander and Bank of China, Fenergo looks to be in a very strong position. That being said, this is a market that is changing fast, and growing adoption of artificial intelligence, cloud computing and machine learning in particular will bring interesting opportunities and challenges for Fenergo in the years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2020
$83.1m
LATE VC
Jul 2019
$75.1m
GROWTH EQUITY VC
Total funding: $237.7m
Company benefits
- Flexible working
- Employee wellness program
- On-going training & career progression plans
- Employee recognition plan
- Sports & social activities
- Mentoring & Coaching
- Professional Development
- Give Back to the Community
- Employee Support Groups
Leadership
Max Murphy
(CEO)A software engineer with 20 years’ experience developing and delivering enterprise software for banks.
Salary benchmarks
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