Workforce Planning Manager, Blue Light Card
+ Company bonus scheme
Discounts and benefits for emergency service and NHS workers
Be an early applicant
Discounts and benefits for emergency service and NHS workers
101-200 employees
Be an early applicant
+ Company bonus scheme
101-200 employees
Company mission
To become to destination of choice for the Blue Light community, by providing access to unrivalled savings and unique member experiences.
Role
Who you are
- Expertise in demand forecasting, capacity planning, and workforce management within a contact centre or grocery supply chain
- Strong data analysis skills with intermediate Excel skills and knowledge of SQL or Python, and a willingness to learn and grow
- Proven experience creating and managing operational dashboards and metrics reporting
- Experience collaborating with cross-functional teams and stakeholders to support business goals
- Excellent written and verbal communication skills, with the ability to present capacity plans and recommendations clearly
- Ability to manage projects from ideation to delivery
- Previous experience within global operations or a tech environment would be advantageous
- Experience using Zendesk would be preferable
What the job involves
- We have an exciting opportunity for an experienced Workforce Planning Manager to join the team in a newly created role, helping us to be fully prepared to support our members
- Being the first hire in workforce planning and forecasting, you’ll create and shape how the function operates, ensuring alignment with the business mission and values, and being the subject matter expert
- Support scaling of the Member Operations teams and manage demand effectively, serving as a liaison for headcount management, budgeting, and hiring plans
- Take the lead on demand forecasting, creating a comprehensive forecasting model across the UK, AU and BPO operations
- Collaborate with various teams to evaluate the impact of new initiatives on workforce needs, documenting and tracking changes affecting workforce planning
- Analyse data to identify opportunities for improvement, support operational changes, and provide actionable insights to SLT
- Create and manage operational dashboards and metrics reporting for transparency into capacity and service risks
- Communicate capacity plans effectively and propose solutions to mitigate service risks
Salary benchmarks
Our take
Many essential workers, like those in the NHS and emergency services, often face financial strain due to the demanding nature of their jobs. Their tireless efforts leave little time for personal pursuits, and their salaries might not always reflect the sacrifices they make.
To tackle this problem, Blue Light Card has established partnerships with nearly 15,000 retailers, offering a wide array of savings and benefits that are not typically accessible to the general public. Through its discount card, members gain access to discounts both online and in various high street establishments, including retailers, restaurants, and cinemas across the UK.
With millions of registered members and a growing network of partner retailers, Blue Light Card is well-positioned to enhance its offerings and continue advocating for the recognition and appreciation of the dedicated individuals who serve society's most critical needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- 25 days annual leave plus public holidays
- Buy and sell holiday scheme
- Hybrid working
- Additional day off for your birthday
- Great social events e.g. Christmas party, family fun day, summer party
- Modern office space (games area, book club, free drinks/snacks)
- Free onsite parking
- Company bonus scheme
- Group pension plan
- Life assurance (4 x salary)
- Competitive salaries inclusive of the "Blue Light Card Living Wage"
- Enhanced maternity, paternity, sick pay
- Colleague referral scheme
- Learning & development opportunities
- Blue Light Card annual "Shining Star Awards"
- Private medical insurance
- Health cash plan
- Colleague assistance programme
- Mental health first aiders & awareness sessions
- Onsite gym (free HIIT & stretch classes)
- 5-a-side football
Articles
Leadership
Tom Dalby
(Co-Founder)Began their career as an Assistant Manager at Enterprise Rent-A-Car before becoming the Head of Defence Discount Services at Defence Discount Service. They currently serve as a Non-Executive Director at Blue Light Card and as a Trustee at the Blue Light Card Foundation.
Stephen Denny
(Co-Founder)Previously worked at Defence Discount Service for over ten years, during their time there they served as the COO, CTO, and CSO. They are now a Non-Executive Director at Blue Light Card and the Chairman of the Blue Light Card Foundation.
Diversity, Equity & Inclusion at Blue Light Card
- Blue Light Card is an equal opportunities employer, committed to building an inclusive culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We’re proud to have an inclusive environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level or race.
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