IT Support Engineer, Solace

Salary not provided

AWS

GCP

Python

macOS

Bash

Windows

Okta

Slack

Zoom

Google Workspace

Junior and Mid level

Remote from US

More information about location

Patient advocates for navigating healthcare

Be an early applicant

Patient advocates for navigating healthcare

21-100 employees

HealthcareB2CSaaS

Be an early applicant

Salary not provided

AWS

GCP

Python

macOS

Bash

Windows

Okta

Slack

Zoom

Google Workspace

Junior and Mid level

Remote from US

More information about location

21-100 employees

HealthcareB2CSaaS

Company mission

To bring humanity back to healthcare by empowering patients, improving outcomes, and restoring the promise of the US healthcare system.

Job

Company

Role

Who you are

2–4 years of experience in IT support, helpdesk, or systems administration
Strong knowledge of macOS and Windows operating systems
Demonstrated experience with cloud-based SaaS applications
Familiarity with identity and access management (IAM) tools, MDM systems, and ticketing platforms
Fundamental understanding of networking concepts including VPN, DNS, Wi-Fi, and IP configuration
Excellent troubleshooting, communication, and interpersonal skills
Experience supporting a distributed or hybrid workforce
Exposure to scripting or automation (e.g., Bash, Python)
Working knowledge of cloud environments (AWS, GCP, or similar)
Relevant certifications such as CompTIA A+, Network+, or equivalent

What the job involves

We’re seeking an IT Support Engineer who can keep our technology running smoothly during a period of rapid growth. You'll be the person our engineering team turns to when something breaks, when someone needs access, or when we're trying to figure out if a new tool will actually work
From shipping a new hire's laptop to troubleshooting a weird authentication issue, you will be responsible for providing technical assistance, managing user accounts, devices, and ensuring the smooth operation of our IT infrastructure
Provide technical support via helpdesk, Slack, and other remote-support tools
Troubleshoot and resolve hardware, software, and connectivity issues on macOS, Windows, and mobile platforms
Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password
Support and maintain Slack, Zoom, and other applications used across the organization
Administer device management and endpoint-security tools
Maintain the company’s hardware inventory, asset tracking, and license management systems
Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements
Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki
Assist with network and office infrastructure support where applicable, including printers, routers, and A/V systems
Participate in IT projects and process-improvement initiatives as assigned

Our take

The US healthcare system is complex and difficult to navigate. This leaves many patients overwhelmed with paperwork and insurance claims, and struggling against limited provider availability.

Solace has set out to tackle this issue, by connecting patients with expert healthcare advocates. These professionals, including former doctors and nurses, offer support and guide patients through their healthcare challenges.

With substantial funding to its name, Solace is in a position to expand its services, grow its network of advocates, and enhance coverage across Medicaid and private insurance plans. Alongside a partnership with Medicare, Solace aims to make healthcare advocacy more accessible and continue empowering patients with expert support.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Apr 2025

$60m

SERIES B

Aug 2024

$14m

SERIES A

Total funding: $74m

Company HQ

Centennial, Redwood City, CA

Leadership

Jeremy Gurewitz

(Co-Founder & CEO)

Previously a VP at Literati and Imperfect Foods. Prior to that, they were a Senior Manager of Growth at Man Crates and an Associate Portfolio Manager at Lord Abbett & Co.

Sara Sargent

(Co-Founder & CPO)

Previously the Head of Brand at Synthesis and Literati. They were also an Independent Creative & Brand Strategist as well as the Lead Content Editor at MV3 Marketing.

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