Technical Implementation Manager, ZoomInfo
$55.3-86.9k
+ Eligibility for Future Equity Awards
3+ days a week in office
Market intelligence and contact details database
Be an early applicant
Market intelligence and contact details database
1001+ employees
Be an early applicant
$55.3-86.9k
+ Eligibility for Future Equity Awards
3+ days a week in office
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- Experience: 3 to 5 years of technical troubleshooting or customer onboarding in the SaaS industry
- It is an Individual contributor role
- Technical Acumen: Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good Working knowledge with CRM products
- Certifications: Relevant certifications in CRM and Marketing Automation platforms are highly desirable
- Problem-Solving Skills: Proven ability to troubleshoot and resolve complex technical issues independently
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences
- Client Engagement: Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies
- Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills
- Customizes advanced integration solutions and addresses a wide range of client-specific needs
- Exercises significant judgment in decision-making processes, considering various factors and potential impacts
- Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes
What the job involves
- In this role, you will work on end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions
- You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise
- A key part of the role involves developing and documenting best practices for implementation and client engagement
- You’ll interact directly with clients through webinars and Q&A sessions, offering expert guidance and tailored solutions
- Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives
- Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action
- Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality
- Client Interaction: Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries
- Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their professional growth
- Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration
- Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction
- Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximises synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company HQ
Vancouver
Leadership
Henry Schuck
(Founder & CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
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