Junior SaaS Account Manager, Goodnotes
Top-rated note-taking app
Job no longer available
Top-rated note-taking app
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower people with knowledge through digital paper and innovations. We're reimagining what productivity looks like through a digital pen and paper!
Role
Who you are
- 2-4 years experience in a client facing role at at SaaS company such as sales, account management, customer success or business development
- Demonstrated track record of consistently achieving or surpassing targets & customer satisfaction
- Exceptional communication skills, both written and verbal
- Ability to deliver engaging and persuasive presentations & communicate value proposition clearly
- Positive attitude and openness to new ideas and perspectives
- Thrives in international collaborative environments and possesses a proactive mindset
- Proficient at navigating ambiguous situations and finding innovative solutions
- Problem-solving & decision making skills
- Experience with Hubspot is a plus
What the job involves
- You will be joining our enterprise team, which is focused on bringing Goodnotes to the professional industry space
- As a SaaS Account Manager in the Goodnotes Enterprise team you will be responsible for a dedicated territory with various markets & industries with mostly existing client accounts but also new clients and lead the pre-to-post client lifecycle from the Account Management and Customer Success standpoint for our B2B products
- Client Education: assist clients in understanding the full potential of Goodnotes, highlighting its features and benefits so users get the most value of Goodnotes for their business and increase usage across their company
- Product Onboarding: guide clients through the onboarding process, ensuring that they have a seamless experience from their first touchpoint, payment and deployment as well as support navigating the Goodnotes platform as they get started
- Maximizing Value: focus on maximizing the value of Goodnotes for Business for our clients and ensure user experience and customer satisfaction. This also includes maximizing order value to increase Goodnotes revenue & growth
- Conversion and Up-selling: identify additional revenue streams & opportunities for conversion and up-selling such as additional license needs, premium features or renewals. Help clients to make purchasing decisions with frequent engagement, product updates, support & service
- Customer Success: enrich the customer journey and provide clients with support from pre-to-post client lifecycle with email & phone communication, in-person meetings, demo & presentation, contracting, payment processes & product deployment support to ensure customer satisfaction and successful product onboarding
- Feedback Collection: serve as a valuable source of user feedback to help Goodnotes product development. Gather user feedback about use cases, pain points, feature requests or suggestions to optimize our product and user experience
- Data Analysis & Reporting: analyze territory & account data to make informed decisions about client engagement, up-sell opportunities, re-activation as well as supported product development
- Cross-Functional Teamwork: collaborate closely with our international Product, Marketing, Data Analytics, Research & Customer Support Team to help grow Goodnotes B2B product & client base and achieve our overall company goals
- Relationship Building & Representation: build strong relationship with our clients be it in person or virtual. Represent Goodnotes at local events & conferences and share our Goodnotes passion
- Client Acquisition: help acquire new clients through our existing channels as well as social selling, events, partners & resellers
Application process
- An introductory call with someone from our talent acqusition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
- A role-specific call to discuss your background and skillset for this role more in detail
- A call with your hiring manager. This is the person who will be managing you day to day, working on your growth and development with you as well as support you throughout your career at Goodnotes
- A meet the team call with 2 or 3 GoodPeople you’d be working closely with at Goodnotes
Salary benchmarks
Our take
Goodnotes is a digital note-taking tool for handwritten notes and (formerly) paper-based information. Thanks to its signature vector ink engine, the app delivers a precise and natural writing experience. It can read handwriting and allow users to search it, as well as convert it to text for easy sharing into other apps or even web pages. Goodnotes also supports importing, searching, and navigation through PDF, PowerPoint, Word, image files, and more.
The platform is available across iPhone, iPad and Mac. One of the leading note-taking solutions on the App Store (with over 14,000 positive reviews) it competes with apps like Notability and Paper by WeTransfer. Founded in Hong Kong, Goodnotes now operates across the UK with over 80 employees, working on building additional products alongside its core app.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Focus on employee wellbeing
"Company cares about each and everyones wellbeing. A monthly budget is provided for everyone to take care of their physical and mental wellbeing. You..."
Funding (1 round)
Jun 2020
$6m
SEED
Total funding: $6m
Company benefits
- Meaningful equity options in a fast-growing company
- Monthly budget for personal growth development & yearly budget for professional development
- Monthly health & wellness budget - used for gyms, massages, treatments etc.
- MacBook Pro/your choice of hardware
- Flexible working hours and remote working opportunities
- Annual offsite
- Noise cancelling headphones
- Work from home budget to upgrade your home office
- 30 days holiday (plus public holidays)
- Health insurance for you and dependants
Company values
- Dream big
- Be user obsessed
- Build great things
- Operate as an owner
- Win like a sports team
- Learn and grow fast
- Share our passion
Company HQ
London, UK
Articles
Leadership
Steven Chan
(Founder & CEO)Goodnotes was created from Steven's frustration with taking readable and reusable handwritten notes on his first iPad. Since then, the company has grown to millions of happy users.
Paul Onnen
(Senior Vice President of Engineering)Paul loves building things that help make people's lives better and they are using this experience to help Goodnotes be successful as we continue to grow.
Minh Tran
(COO)Minh is a seasoned people and business leader who is obsessed with searching for the world’s best talent and building winning teams that are highly skilled, innovative, and passionate.
Rowena Chung
(Director of Product)Rowena leads product discovery and strategy across Goodnotes' product group. She is committed to understanding the users’ needs and enhancing their productivity and experience with the app.
People progressing
Bret joined Goodnotes in 2018 as a senior software engineer. In 2023 he was promoted to a principal engineer.
Joined Goodnotes in 2021 as a Senior ML engineer and is now a Senior Engineering Manager, leading a product team to build an incredible AI productivity experience impacting millions of users.
Cam joined Goodnotes as a Senior Brand Designer and 3 years later became our Global Brand Design Lead!
Rammy joined Goodnotes as a Senior QA Engineer in December 2019, transitioned to QA lead after 2.5 years and again to QA manager after 4 months
Diversity, Equity & Inclusion at Goodnotes
Vivien Ko (People Ops Manager)
- We are a team of c 270, from 39 different countries... and still growing
- We believe diverse teams create better outcomes for users, teams, and businesses
- Learn more about one of our Female Directors https://www.goodnotes.com/blog/rowena-product-manager
- We know there's still a lot more we need to do - and we want you to be part of helping us on our DE&I journey!
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