Business Development Representative, Restaurant365
This position has a payrate of $24.24 - $33.93/hour + commission + Equity Options Grant
3 days a week in office
Cloud-based all-inclusive back office solution for restaurants
Be an early applicant
Cloud-based all-inclusive back office solution for restaurants
1001+ employees
Be an early applicant
This position has a payrate of $24.24 - $33.93/hour + commission + Equity Options Grant
3 days a week in office
1001+ employees
Company mission
To alleviate the significant burdens placed on restaurant operators.
Role
Who you are
- Communication & Connection: The proven ability to connect with and initiate a meaningful business conversation with a prospect, engaging decision-makers at all levels of a restaurant organization
- Clarity & Precision: Clear and highly effective oral and written communication skills, with an emphasis on detailed and accurate note-taking
- Drive & Competitiveness: A high level of drive, ambition, and competitiveness; a mindset that you always want to win for the prospect and the team
- Organization & Independence: Strong organizational and time management skills, with the ability to work independently to manage a high volume of inbound leads
- Technical Familiarity: Proficiency with common Microsoft Office software (Outlook, Word, Excel). Experience with CRM and sales engagement software (e.g., Salesforce, Gong, Qualified) is a plus
- Industry Preference: Familiarity with business software, SaaS, or restaurant operations is preferred
What the job involves
- The Inbound Business Development Representative (BDR) is the critical first point of contact for all potential customers who engage with our company
- Your primary responsibility is to create an exceptional initial experience by rapidly responding to, qualifying, and scheduling demos for all inbound generated leads
- You will be tasked with conducting effective qualification to understand the prospect's business needs, articulating their key challenges, and preparing a detailed hand-off for our sales teams
- Success in this role is defined by speed, quality of qualification, and seamless communication
- Own Inbound Response Time: Promptly respond to all inbound demo requests via phone within 60 minutes of lead submission
- Live Chat Management: Proactively manage our inbound website chat
- CRM and Tool Discipline: Flawlessly manage and log all activities, communications, and prospect data within Salesforce and Gong to maintain an accurate pipeline
- In-Depth Qualification: Conduct comprehensive conversations with prospects, following our qualification framework, to identify their core business challenges, including pain points, and fully understand their needs
- Detailed Documentation: Take extensive, high-quality notes on every prospect interaction, including: specific pain points, existing technology platforms, decision-making process, timeline, and lead source. This information is critical for the hand-off
- Seamless Handoff: Clearly communicate and coordinate with Account Executives (AEs) to ensure a smooth prospect journey
- Sales Team Partnership: Work closely with the R365 Sales Team to ensure the prospect's journey, from initial call to demo, is successful and pleasant
- Core Values: Live our core values every day - Love Good Food, Share Constructive honesty, Solve Problems Together, and Relentlessly Seek Greatness
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Chief Strategist & Boardmember)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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