Junior Account Manager, Guider

Commercially-Savvy Jr. AM for Enterprise Tech Startup

£28-35k

Junior level

London

2-3 days a week in office (Private office in a WeWork in Shoreditch, London)

Enterprise mentoring software

Be an early applicant

Enterprise mentoring software

21-100 employees

B2BEnterpriseEducationHRInternal toolsSaaS

Be an early applicant

£28-35k

Junior level

London

2-3 days a week in office (Private office in a WeWork in Shoreditch, London)

21-100 employees

B2BEnterpriseEducationHRInternal toolsSaaS

Company mission

Guider is on a mission to create the best personal-development platform for employees worldwide, with mentoring and coaching at its core.

Job

Company

Role

Who you are

1+ year in a client-facing role (Customer Success, Account Management, or similar)
Strong communication skills, written and verbal
Commercial awareness and confidence speaking to senior stakeholders
Highly organised, detail-oriented, and calm under pressure
Curious, proactive, and eager to learn
Experience in a B2B tech or SaaS business is a bonus, but not required

What the job involves

Own the day-to-day running of key accounts, ensuring a responsive and high-quality customer experience
Triage and resolve customer enquiries with speed and care
Support onboarding, training, and adoption initiatives to drive customer engagement
Work closely with the Senior Account Manager to surface opportunities for renewal, upsell, and expansion
Update and maintain account documentation and customer records in Hubspot
Help track account health and proactively flag any risks to senior stakeholders
Collaborate across Product, Support, and Revenue teams to help deliver customer outcomes

Application process

Apply via email
Initial screening conversation
First round virtual interview
Second round interview
In person interview with brief presentation

Salary benchmarks

Our take

Guider provides a simple scalable mentoring software that combines AI-technology and industry leading expertise to match and grow mentoring relationships inside organisations. Guider partners with global brands to implement effective and scalable programmes to help their people grow and develop. Their tailored mentoring and coaching programmes help drive internal initiatives in areas such as Diversity & Inclusion, Women in Leadership and High-Potentials.

Their methodology grows mentoring relationships, but also incorporates tracking their progress and streamlines the communication and feedback between mentors and mentees. The use of AI in learning and development within companies is an innovative application for bridging technology and human relationships.

Guider received early support from the Founders Factory accelerator. They are already working with well-known brands, including Marks & Spencer, LVMH and EY.

Freddie

Company Specialist at Welcome to the Jungle

Insights

B Corporation

Top investors

90% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 3 rounds)

May 2022

$3m

SEED

Sep 2019

$0.7m

SEED

Total funding: $3.9m

Company benefits

🗓 Flexible hybrid culture
⛱ Unlimited Holiday
🎉 Monthly and quarterly socials
🙌 A friendly supportive team
💡 Personal development and learning
🍬 Free drinks and snacks

Company values

Curiosity to Learn: From each other, from our customers and from our mistakes
Act with Integrity: In everything we do and with each other
Champion Inclusivity: Within our team, our customers, and throughout our product
Exude Ambition: For personal development, business growth, and customer success

Company HQ

London, UK

Leadership

Nick Ross

(CEO)

Also co-founder of strategic advisory firm Venturist. Previously worked in sales and partnerships at a number of fast-growth companies.

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