AI Operations Specialist, Fetch
The hourly rate for this position is $24.99 per hour. Offers equity
Mobile shopping and rewards platform
Be an early applicant
Mobile shopping and rewards platform
1001+ employees
Be an early applicant
The hourly rate for this position is $24.99 per hour. Offers equity
1001+ employees
Company mission
To empower consumers to live rewarded and help brands create lifelong customers through the power of Fetch Points.
Role
Who you are
- Enthusiastic about Fetch
- You’re excited about using AI and automation to make everyday work smarter and more rewarding
- Technically Proficient
- Comfortable with Google Sheets, digital collaboration tools, and adopting new AI platforms
- A Fast Learner
- You pick up new tools and concepts quickly — especially when they make you more efficient
- Adaptable to Change
- You thrive in a fast-moving environment where processes evolve as we learn
- Self-Motivated
- You take initiative, ask questions, and look for ways to improve outcomes and systems
- Coachable and Collaborative
- You value feedback and enjoy working closely with others toward shared goals
- Hands on experience with LLMs like ChatGPT and Gemini
- Direct experience using Google Sheets and Excel, including advanced features (pivot tables, v-look up)
- Ability to research, leverage provided SOPs, and use best judgment to solve ambiguous problems
Desirable
- Familiarity with data labeling, model evaluation, or QA workflows
- Experience in tech-enabled operations, automation support, or customer operations
- Background in consumer packaged goods (CPG), retail, or e-commerce
- Bonus points for SQL or Python
What the job involves
- At Fetch, we’re building AI and automation systems that make our work smarter, faster, and more scalable. The AI Operations team is the human power behind that mission; ensuring our AI models, automations, and LLMs perform with quality, reliability, and impact
- As an AI Operations Specialist, you’ll play a key role in maintaining the accuracy and effectiveness of Fetch’s AI systems. You’ll complete evaluations, create annotations and training data, and provide the human insight that keeps our technology aligned with real-world needs
- This is a great opportunity for someone who’s naturally curious, quality-focused, and passionate about problem-solving. You’ll use tools like ChatGPT, Google App Scripts, and Airtable in your daily work; not just to save time, but to elevate your impact
- As an AI Operations Specialist, you’ll be hands-on in the work that powers Fetch’s automation and AI performance. Your responsibilities will include:
- Evaluating model outputs: Review and score LLM or automation performance to assess accuracy, consistency, and reliability
- Annotating and labeling data: Create and maintain high-quality datasets that train and improve AI models
- Applying reasoning and research: Use critical thinking, logic, and investigative research to determine the best possible answers or classifications when data is ambiguous or unclear
- Supporting SMaC (Scan, Match, & Catalog): Contribute to mapping creation, catalog support, and maintaining the quality of existing ML models that power product recognition and classification
- Using AI tools to enhance your work: Leverage tools like ChatGPT, Copilot, and other emerging technologies to increase speed and accuracy
Our take
Leading mobile shopping and loyalty platform Fetch has seen explosive success in recent years. Its concept is simple: users receive spendable points in exchange for scans of their shopping receipts.
The app has tens of millions of daily active users with even more downloads, and has seen impressive growth, having now reached 'unicorn' status twice over. This should come as no surprise. Brand reinforcement is crucial to customer retention and acquisition - but it is harder than ever, with the fragmentation of choice on the market and the declining efficacy of marketing. So material loyalty benefits are likely to prove a crucial tool in creating and leveraging a strong customer base.
Whilst Fetch faces competition from similar receipt-scan rewards platforms like ReceiptPal and Ibotta, it grew into a profitable company in late 2023. And its using its most recent Morgan Stanley-backed funding to aggressively add brand partners at a competitive pace and onboard staff at a level that promises strong continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$120m
SERIES E
Mar 2021
$210m
SERIES D
Total funding: $456.6m
Company benefits
- Equity: Hop on the rocketship and have your own stake in Fetch's success with generous equity.
- 401k Match: Fetch matches 100% of the first 4% of your 401(k) contribution.
- People Benefits: Enjoy a competitive suite of ebenfits to promote health for you and your family,. Medical, Dental, and Vision insurance. Flexible Spending Accounts & Health Savings Account, with automatic employer HSA contributions per pay period. Family forming benefit with $10k lifetime stipend.
- Pet Benefits: We know your furry friends are family, too. Pet insurance is fully covered for your first pet.
- Continuing Education: Fetch provides $10,000+/year in education reimbursement support for job-related courses or programs.
- Flexible Paid Time Off: At Fetch, you'll plan your time off as you see fit with our flexible PTO policy. On top of our flexible PTO, Fetch observes 9 paid holidays as well as a year-end-week-long break.
- Robust Leave Policies: Fetch offers generous leave time for health and personal needs, including 20 weeks of parental leave for primary caregivers and 14 weeks for secondary caregivers + $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Experience our beautiful work spaces, or get things done from the comfort of your couch. Choose what's best for each day.
Leadership
Wes Schroll
(Co-Founder & CEO)Co-founded Fetch while an undergrad at UW-Madison and grew the company into the nation's No. 1 rewards app, connecting millions of consumers with their favorite brands.
Tyler Kennedy
(Co-Founder & SVP of Operations)Studied Business Administration at the University of Wisconsin-Madison. Founded his first company, Baker's Marine Services, a yacht detailing company, when they were only fourteen.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 55 more jobs at Fetch