Senior Customer Success Engineer, ReversingLabs
Malware and Threat Intelligence
$174-184k
+ Bonus + Equity
Threat intelligence solution
Be an early applicant
Threat intelligence solution
201-500 employees
Be an early applicant
$174-184k
+ Bonus + Equity
201-500 employees
Company mission
To analyze and secure every enterprise software package, container and file, at the speed of business.
Role
Who you are
- This role requires a strategic thinker who can navigate advanced technical challenges, align solutions with customer security strategies, and drive product adoption through solution designs, optimizations, and technical workshops
- If you have deep technical expertise, a passion for cybersecurity, and a proven ability to support large-scale environments, we invite you to join our team
- 6+ years of extensive experience and deep expertise in customer-facing roles focused on malware analysis, threat intelligence, security operations centers, and related domains, with proficiency in dissecting malicious code, gathering actionable intelligence, and orchestrating security operations to proactively defend against cyber threats
- A strong understanding of modern malware analysis practices (e.g. , static and dynamic analysis), tools (e.g. , Antivirus, VirusTotal, IDA Pro, Ghidra, etc.), and technologies (e.g. , sandbox environments, virtual machines) with navigating complex threat hunting architectures (e.g. , SIEM / SOAR systems, EDR solutions, threat intelligence platforms, etc.) and operational challenges in security operations centers (e.g. , incident response, threat detection, and mitigation)
- Excellent communication and stakeholder management skills, translating complex technical concepts for technical and non-technical audiences
- Ability to work cross-functionally with CS, sales, product, and engineering teams
- Passion for cybersecurity, continuous learning, and creating high-impact solutions
- Bachelor's Degree or equivalent experience
What the job involves
- As a Senior Customer Success Engineer, you will be a trusted technical advisor and subject matter expert ensuring organizations maximize the value of their ReversingLabs investments
- Specializing in malware analysis, threat intelligence, or related domains, you will help organizations operationalize our solutions, optimize workflows, and drive measurable security outcomes
- Working closely with internal stakeholders, you will support long-term adoption, retention, identify organic growth opportunities, and help to shape future product innovations
- Serve as a technical advisor, specializing in malware analysis, threat intelligence, threat hunting, security operations, or related domains
- Operationalize ReversingLabs technology by optimizing workflows and driving measurable security outcomes. This may involve occasional customer travel (up to 25%, often fully remote)
- Address advanced security challenges by offering tailored solutions and optimizations to meet unique customer needs
- Align solutions with customer security strategies, ensuring long-term adoption and success while identifying organic growth opportunities
- Lead technical workshops, deep-dive sessions, and hands-on training to help customers fully leverage product capabilities
- Partner with Customer Success Managers, Solution Architects, and Account Executives to support retention strategies and uncover growth opportunities
- Collaborate with Product Management and Engineering teams to ensure customer feedback informs product enhancements and innovation
- Other duties as assigned
Our take
In the world of cybersecurity, a good offense makes for a good defense. Active malware detection programs can greatly improve threat detection and elimination, saving time and money. ReversingLabs offers unprecedented threat detection and analysis to combat the latest intelligent cyber attacks.
ReversingLabs' active decomposition technology allows a full-scale analysis of all incoming content to identify any potential threats. Users can verify software supply chain, hunt malware threats continuously, and prevent phishing and email attacks. The company's approach to actively combating malware attacks has attracted a variety of big-name customers including Cisco, JPMorgan and Motorola.
ReversingLabs has garnered impressive amounts of funding to date, allowing it to advance within the rapidly growing cybersecurity market. With the cybersecurity industry needing to accommodate limited security budgets while providing scalable, agile and efficient security features, ReversingLabs joins competitors TDi Technologies, Claroty and Lastline in developing effective, future-proof platforms.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$56m
SERIES B
Apr 2020
$10m
SERIES A
Total funding: $91m
Company benefits
- Paid vacation and sick leave
- On-the-job training, tech talks, personal training and development
- Flexible work schedule
- Free snacks and beverages
- Commuter benefits
- Employee referral bonus program
- Company events & activities
- Medical with deductible reimbursements
- Employer paid dental, vision, disability & life insurance
- 401k
- Flexible Spending Accounts (health & dependent)
- Quarterly (3 day) Wellness Weekends
- Pet insurance
- Opportunities for advancement
- Innovative and collaborative work environment
Company HQ
Kendall Square, Cambridge, MA
Leadership
Mario Vuksan
(Founder & CEO)Mario worked as a Software Engineer for 4 years before spending almost 5 years at Groove Networks. They spent over 3 years at Bit9, leaving their Director of Research position in December 2008 to found ReversingLabs the following month.
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