Senior Renewal Manager, VergeSense
$125-150k
+ Company Equity
More information about location
Occupancy intelligence platform
Be an early applicant
Occupancy intelligence platform
101-200 employees
Be an early applicant
$125-150k
+ Company Equity
More information about location
101-200 employees
Company mission
To unlock the potential of every space to foster connection, inspiration, and sustainability.
Role
Who you are
- 5+ years of experience in a customer-facing role, specifically with a focus on renewals, customer success, or account management
- Ability to effectively communicate with internal teams, clients, and stakeholders at various organizational levels
- Proactive approach to identifying and addressing customer needs throughout the renewal lifecycle
- Strong negotiation skills with a demonstrated ability to navigate complex contract renewals, Master Service Agreements, etc
- Proven track record of successfully driving high renewal rates (90+%) in a SaaS technology environment
- Proficiency with Salesforce, Customer Success Platform software, and Configure Price Quote (CPQ) applications
- History of thriving in a rapidly changing environment
- Strong empathy for customers and passion for revenue and growth
- Flexibility in schedule to accommodate global customer base (Americas, EMEA, Asia-Pac)
What the job involves
- We are looking for a strategic and results-oriented Senior Renewals Manager to oversee our end-to-end renewal process
- The ideal candidate will have a proven track record of driving customer retention, ensuring high renewal rates, and fostering long-term client relationships
- You will be working both directly with end customers as well as through channel resellers to negotiate and close renewal contracts
- This is a leadership development role focused on coaching, mentorship, and operational leadership
- While responsible for overseeing the work and development of one team member, this role does not include people management or performance-related responsibilities
- Develop and execute a comprehensive renewal strategy, from playbooks to processes including enablement
- Proactively engage with clients and internal key stakeholders throughout the renewal lifecycle to identify and address potential challenges
- Partner with Customer Success Managers and Account Managers to lead contract renewal negotiations, ensuring favorable terms for both the client and the company
- Collaborate with Legal, Finance and Customer Success, and Revenue Operations teams to finalize agreements and facilitate a smooth renewal process
- Develop accurate renewal forecasts and track progress against targets
- Generate regular reports on renewal metrics, providing insights and recommendations for improvement for both Senior Management and Board of Directors
- Identify opportunities for upselling and cross-selling additional products or features during renewal negotiations
- Identify and close multi-year renewals to mitigate the revenue risk and fluctuation
- Leverage satisfied customers to become advocates, contributing to case studies, testimonials, and referrals
- Continuously evaluate and improve the renewal process to enhance efficiency and customer experience
- Develop coaching and performance management skills through shadowing leadership activities and attending leadership training
Our take
Data collection and analysis are frequently used by businesses to develop efficient software workflows to save money and time, but the AI that fuels these approaches is rarely applied to analyze offline activity. Despite the lack of this application, inefficiencies in the workplace could be solved from such insights by ensuring facilities are managed and used efficiently.
VergeSense builds AI-driven sensors and analytical software that allows businesses to gain insights regarding the usage of their office facilities. The technology can provide information regarding how full seating areas are, whether conference rooms are being used, and where desk space is currently available.
AI is normally associated with automating and improving efficiency in software scenarios, so VergeSense’s goal of collecting data and providing insights about physical office spaces is unique. The company claims that its technology helps offices recognize which workspaces are effective within an office, where changes are required, and how to present the office to facilitate better efficiencies in the workplace.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$60m
SERIES C
Dec 2020
$12m
SERIES B
Total funding: $82.7m
Company benefits
- Employer-sponsored medical
- Dental and vision insurance (dependent on location)
- Open Vacation policy: take time off when you need it
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Dan Ryan
(Co-Founder & CEO)Studied Electrical Engineering at Boston University. Previously a Financial Software Developer at Bloomberg for 1 year and VP of Product - IoT Solutions at Acuity Brands for 2 years.
Kelby Green
(CTO)Former Lead Software Engineer at Acuity Brands, Founding Software Engineer at ByteLight, and Software Developer at Bloomberg.
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