Software Engineer, Cresta
ML Platform
+ Equity
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Master's degree or PhD in Computer Science or related technical fields
- 3+ years of experience in software development, with a strong focus on machine learning and natural language processing
- Proficient in programming languages such as Python, Go and ML/NLP libraries such as PyTorch, Tensorflow, Transformers
- Solid understanding of software development principles, data structures, algorithms, and design patterns
- Experience with model optimization
- Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is a plus
What the job involves
- As an Software engineer on the Chat Agent team, you will join the a team full of talented experts in frontend, backend, and ML/NLP. We have an in-house product for call analysis, building, evaluating, and deploying conversational AI models, and have labelers and analysts available
- We work on a variety of ML problems, including but not limited to text generation, classification, summarization, etc. Our team leverages the latest in cutting edge LLM and GPT technologies to enable a truly market differentiated product suite
- Collaborate with product managers, data scientists, and other cross-functional team members to understand, define, and detail product requirements, ensuring alignment with business objectives
- Design, prototype, and validate ML/NLP models to solve challenging cutting-edge problems, using state-of-the-art techniques (including LLM and ChatGPT!) and best practices
- Work with our production teams to build and deploy scalable, high-performing, and reliable ML/NLP pipelines and systems that operate 24x7
- Actively contribute to the continuous improvement of our ML productivity, by identifying and leveraging opportunities for automation, data improvements, code optimization, and process enhancements
- Help shape the direction of machine learning and artificial intelligence at Cresta
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company values
- Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
- Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
- Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
- Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
- Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
- Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.
Company HQ
University South, Palo Alto, CA
Articles
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