Associate Renewals Manager, Workiva

• Typically requires a high school/secondary school education and minimum of 1 year of related experience in SaaS sales or renewals; Associate’s degree preferred
• Up to 10% travel for internal meetings and trainings
• Reliable internet access for any period of time working remotely, not in a Workiva office

Desirable

• The Associate Renewals Manager works directly with existing Workiva customers while building a book of business
• The Associate Renewals Manager will focus on renewing subscriptions and services on-time while providing the highest level of customer service throughout the entire quote-to-cash cycle
• You will bring effective time management skill to the role, and a growth attitude as you obtain mastery of coordinating, defining and executing renewal strategies and messaging
• You will build relationships with Sales, Accounting, Legal and Customer Success in managing subscriptions and supporting Workiva’s renewal strategy and process
• Support existing programs to maximize company revenue and resolve customer related contract issues
• Be a point of contact with Account Managers to proactively coordinate subscription opportunities and/or resolve issues that may hinder them from maintaining a relationship with Workiva
• Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
• Use the facts found in the needs analysis phase to present a compelling demonstration of the Workiva suite of products and services to create a customer belief that they must have Workiva products
• Naturally lead the renewal sales process to a close by understanding the competitive landscape and demonstrating Workiva superior value proposition
• Review and validate installed base reports
• Collaborate with internal teams to gather information to pursue accounts for renewal
• Maintain strong customer relationships to help grow the busines
• Update customer relationship management tools regularly and timely
• Provide consistent and accurate forward-looking information though pipeline analysis
• Plan and execute sales strategy with purposeful action to complete the sale and optimize profits
• Prioritize selling activities and follows through in a timely fashion
• Communicate regularly with a base of accounts that have the potential to increase subscriptions or XBRL services

• End Date: March 11, 2025