Associate Customer Onboarding Manager, Trustpilot
Offers bonus
2 days a week in office
Consumer review website
Job no longer available
Consumer review website
501-1000 employees
Job no longer available
Offers bonus
2 days a week in office
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- You have some experience either in E-Commerce, online marketing, SEO/Google AdWords, project management or B2B software
- You have some experience in building relationship with multiple stakeholders internally and externally
- A proven history of demonstrating effective project delivery
- Adept at finding solutions and challenging the status quo
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
- Proactive mindset
- Hard-working - likes working in a fast-paced environment
What the job involves
- We are looking for a Customer Onboarding Manager for the UK Market to join our Customer Success department in London
- You will be working hand in hand with the Customer Success Manager in the first six months businesses join Trustpilot
- The role requires special attention to delivering optimal implementation in line with our company values and guidelines
- Product adoption management - you will guide businesses in adopting our product
- Driving optimum adoption of Trustpilot to customers, ensuring commercial success
- Portfolio Management
- Leverages understanding of both sales and product knowledge to identify growth professionally and efficiently
- Enhanced communication skills
- Be a Trustpilot ambassador through compelling storytelling to customers and engage efficiently with different audiences
- Be a Trusted Advisor
- Building genuine and trustful relationships with our customers by delivering top-notch consultancy support
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$6.6m
LATE VC
Total funding: $178.5m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company values
- Always With Integrity - We do the right thing, even when nobody’s watching
- Open To All - Everyone is embraced and included for who they are, and what they bring
- Collaborative - We work best when we work together
- Positively Human - We are genuine people that create the Trustpilot family
Company HQ
København K, København
Articles
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
Share this job
View 37 more jobs at Trustpilot