Senior Principal of Business Operations, GoFundMe
$151-226.5k
+ Bonus + Equity
Social fundraising platform
Open for applications
Social fundraising platform
501-1000 employees
Open for applications
$151-226.5k
+ Bonus + Equity
501-1000 employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- 10+ years of Business Operations experience with a mix of strategy, business operations in the consumer internet space or top-tier consulting firm/investment bank with strong exposure to the tech industry
- Bachelor’s degree in Finance, Business, Economics, or related field; MBA preferred
- Excellent business judgment, strategic and structured thinking, and experience leading people and projects
- Organized, strategically focused, detailed oriented, and able to deal with ambiguity in a constantly evolving environment
- Strategic problem solver with the ability to go deep to understand a problem and then pull up to help your teammates understand potential solutions and the tradeoffs
- Strong analytical and modeling skills to solve complex business problems
- Strong project management skills and experience
- Measured, clear, and concise communication & presentation skills
- Can navigate networks of systems and people to find the information you need and are tenacious in solving unsolved problems and bringing clarity to areas of confusion
- Ability to distill complex issues into structured frameworks and concrete action plans to drive clarity and results
- Excellent interpersonal skills with proven ability to build successful relationships and partner across the organizational structure
- Action-oriented and solution-driven with the ability to thrive in a fast pace environment
- Manage highly confidential information with professionalism and unquestionable integrity
- Technically proficient: SQL, Excel, Sheets, Slides
- Excited about GoFundMe's mission. Ethics, Values, and Inclusion
What the job involves
- We are looking for an analytical, curious, process-oriented, and data-driven leader to join the team who will interact with senior leaders across the organization and provide leadership, guidance, and assistance to help drive growth and operational efficiency
- This is a critical role and function that will help us pursue our vision to become the most helpful place in the world
- You will be a good fit if you enjoy digging deep into data, excel in problem-solving, mobilizing execution through cross-functional collaboration and have demonstrated success in managing complex projects
- This strategic, but hands-on role will report to our Senior Director of Business Operations and will reside in the US
- Act as a key stakeholder in discovering insights that drive operational improvement in the day-to-day running of the business, and that unlock the potential of strategic business decisions
- Break down complex problems into clear, structured frameworks and develop actionable plans that drive alignment, clarity, and impactful results
- Drive highly visible strategic projects and process optimization, work cross-functionally to identify and analyze opportunities for business improvements, and develop solutions and actionable recommendations through a rigorous, data-driven process
- Develop data-driven investment theses, business cases, and success criteria for initiatives that enable growth and drive performance and productivity improvements
- Establish key operating KPIs to drive accountability and measure the progress of key operational priorities and strategic initiatives
- Drive ownership and accountability for KPIs across the organization and lead reporting for key forums such as WBRs, QBRs, KPI reviews, and all-hands meetings
- Partner with the executive team and key leaders across product, engineering, marketing, sales, communications, and customer care to identify key deliverables, set clear milestones, and help resolve cross-functional dependencies to drive company-wide alignment
- Influence business strategy by identifying key insights and help drive alignment across the leadership team
- Bring best practices to develop, implement, and manage policies and processes that scale our business operations
- Drive automation and leverage AI to improve existing business systems and reporting
- Develop a deep understanding of our global peer and competitive landscape to identify business investment opportunities as well as potential challenges that may impact GoFundMe’s position
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform started initially with a focus on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratize fundraising through the medium of online.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception.
This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world. Notably, it stands amongst the likes of Airbnb, Facebook, and Netflix in being backed by tech investors TCV.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company HQ
Centennial, Redwood City, CA
Leadership
Margaret Richardson
(Chief Corporate Affairs Officer, not founder)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
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