Junior Tech Support Analyst, Urban Outfitters Europe
URBN
Lifestyle retailer
Job no longer available
Lifestyle retailer
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring together nostalgia for the past with an enthusiasm to shape the future.
Role
Who you are
- Experience in an IT support role or similar customer-focused technical environment
- Basic understanding of Windows and macOS operating systems
- Good problem-solving and analytical skills
- Strong written and verbal communication skills
- Ability to prioritise tasks and work effectively within agreed service levels
- Ability to work both independently and as part of a small support team
- Enthusiasm for technology and a genuine interest in developing a career in IT
- Professional, dependable approach with a strong customer service mindset
What the job involves
- URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands
- With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do
- The Junior Tech Support Analyst provides first-line IT support across Retail and Corporate environments
- This role focuses on responding to incidents, delivering effective troubleshooting, and escalating more complex issues to the Tech Support Analyst where required
- This position is designed as an entry-level support role with a strong emphasis on learning, development and building technical capability within a fast-paced retail technology environment
- Respond to incident requests from stores, business partners and Head Office functions in line with agreed Service Level Agreements (SLAs)
- Provide first-line troubleshooting and support across hardware, POS and standard applications
- Escalate complex or recurring issues appropriately to the Tech Support Analyst
- Maintain regular communication with the wider support team to identify store trends and recurring issues
- Contribute to continuous improvement initiatives by following established processes and suggesting practical enhancements
- Maintain clear and accurate documentation within the ticketing system
- Communicate effectively with UK/EU and US IT Support teams where required
- Deliver a professional, customer-focused service in a fast-paced retail environment
Salary benchmarks
Our take
Urban Outfitters started out in the 1970s as a quirky little boutique in Philadelphia with a love for creativity and self-expression. More than 50 years later, it's grown into a globally recognised brand, but it hasn't forgotten where it came from.
It's known for its knack of catching (and keeping) attention with its unique mix of clothing, homeware, and vintage treasures. It connects with a community of over 10M shoppers and is always staying ahead of the trends.
While the brand might feel like an old favourite, it's far from slowing down. It shared record earnings in Q2 2025, with $143.9M in profit and strong growth across all its brands (including its sister companies Anthropologie, Free People, FP Movement, and Nuuly). New stores are opening and digital sales are booming, so its fair to say the brand has truly proven itself to be a powerhouse in the retail space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Employee discount: Shop your fave brands for less
- Pension: Like to think ahead? We've got you
- Private medical insurance: Your health is important to us
- Birthday break: Take some time to celebrate you
- Career development: Grow at UO
- Volunteering time: Give back to your community
Company HQ
Spitalfields, London, UK
Leadership
Emma Wisden
(Managing Director)Emma has been the Managing Director of Urban Outfitters Europe since 2015. Prior to that, she spent 15 years at Topshop as a Fashion Director.
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