Senior Customer Success Manager, SnapLogic
West
$125-150k
+ Stock Options
Office located in San Mateo, CA
Integration platform-as-a-service for Enterprise
Open for applications
Integration platform-as-a-service for Enterprise
201-500 employees
Open for applications
$125-150k
+ Stock Options
Office located in San Mateo, CA
201-500 employees
Company mission
To empower businesses to unleash the full potential of their data and applications.
Role
Who you are
- This role will require expertise across a wide range of skill sets including problem solving, decision making, critical thinking, expert organization and prioritization, and cross-team collaboration
- You must demonstrate expert communications and change management skills, have broad experience with account management including renewals and upselling, and have a working knowledge of software-as-a-service applications
- If you are an energetic, self-managed professional with experience managing complex customer environments and possess excellent presentation and listening skills, organization and contact management capabilities, we’d love to hear from you
- This role requires the candidate to live in the San Francisco Bay Area, with the ability to travel to local customer sites
- 5+ years of experience in a similar role
- Ability to travel within the San Francisco Bay Area to customer sites
- Enthusiastic and high energy, but also poised, confident and professional
- Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
- Track record of delivering results in a dynamic start-up environment
- Experience working cross functionally, ideally with Sales, Professional Services, Engineering and Product Management
- Strong sense of ownership and high attention to detail
- Creative and analytical problem-solving skills
- Excellent written and verbal communication skills
- Knowledge of XML, basic level understanding of REST and SOAP principles
- Knowledge of Salesforce, Workday, Hadoop, Oracle, SAP, integration and related technologies is beneficial
- Understanding of ETL pipelines using custom and packaged tools
- Proven success at enterprise software startups in a customer success role
- Proven ability to manage conflicting stakeholder interests effectively
What the job involves
- The Senior Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform
- This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical issues, helping drive to satisfactory resolution
- The CSM will be responsible for customer renewals and also assist SnapLogic’s sales teams to identify new upsell opportunities
- The Senior CSM is a unique role to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for the company
- Be named to SnapLogic’s North America West customers and own the technical and post-Sale relationship with them
- Lead the onboarding, knowledge transfer and training efforts
- Conduct executive business reviews (EBRs) with customers to drive value from the solution and jointly plan for extending its use within the enterprise
- Work with Sales and Professional Services matrix resources to ensure proper technical guidance, project management and functional support
- Own the success and adoption of a defined group of accounts. This will include responsibility for renewal of account as well as identifying upsell opportunities
- Coordinate, as needed, with Product Management, Engineering, Sales, Sales Engineering, Professional Services
- Works with Development and Product Management teams to champion/prioritize customer bugs and feature requests
- Use information to report status back to customers in status updates/meetings/reports
- Understand when an incident needs to be escalated to the next level of support, senior leadership or to a vendor
- Continuous introduction of new products and features to customers
- Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities
Our take
The rise in the use of cloud technology suggests room for innovation in enterprise technology. However, companies continue to use legacy software and architectures, reluctant to update their systems due to associated costs and complexity.
SnapLogic builds integration platforms for enterprises that allows for the parallel usage of both legacy and cloud apps. This prevents full migration being a necessity, and allows enterprises to monitor and connect both legacy and cloud technologies together to optimize their systems.
The startup currently provides solutions for around 750 enterprises including Adobe, AstraZeneca, pwc and Sony. Investment from Sixth Street Growth, bringing the company to a valuation of over $1B in 2021, has enabled the acceleration of international expansion and widened the number of partnered enterprises. The latter has included decisions intelligence leader Stemly, which has leveraged SnapLogic's no/low code data platform to enhance its own machine learning.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
20% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Dec 2021
$165m
SERIES H
Oct 2019
$72m
SERIES G
Total funding: $373.3m
Company benefits
- Employees get the benefit of up to 100 percent coverage for medical, dental, and vision insurance, a competitive compensation package that includes stock options and a 401(k) plan, FSA and Dependent Care Spending Accounts, monthly cell and gym reimbursement, and flexible time off
- How about a catered lunch every day? Check it off the list. We’re also proud of our well-stocked kitchen with snacks and drinks and “Snappy Hours.” Holiday parties and other excuses to celebrate are part of our DNA. And we’re family friendly, too – they’re welcome at many of our company gatherings
- We also toss in a few extras like commuter benefits, wellness offerings (we want you healthy), and best of all, a dog-friendly environment, because dogs remind us to always be in the moment. And they do silly things, too
Company values
- We strive for excellence, so our customers can be exceptional
- We drive growth with integrity and accountability
- We succeed by learning, adapting, & enjoying what we do
- We deliver leading innovation for customers & with customers
- We embrace differences so we can make a difference
Company HQ
Hayward Park, San Mateo, CA
Articles
Leadership
Gaurav Dhillon
(Chairman & CEO)Started their career by co-founding Informatica Corp in 1992, serving as CEO until 2004. They also founded Jaman.com in 2005, before starting SnapLogic as CEO in 2006.
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