Product Manager, Bankjoy

• The ideal candidate is someone who thrives in a fast-paced environment, is comfortable working directly with clients, and can independently manage complex technical workflows while maintaining strong attention to detail
• 5–8 years of experience in product management, product ownership, technical implementation, or a closely related role in fintech or financial services
• Strong hands-on experience with core banking systems, digital banking platforms, ACH, payments, or system integrations
• Deep technical fluency with APIs, data flows, and system integrations
• Proven ability to independently triage and resolve complex technical and workflow issues
• Extensive client-facing experience with strong communication and relationship management skills
• Exceptional multitasking and prioritization skills across multiple concurrent workstreams
• Strong responsiveness and follow-through in managing client and internal requests
• Excellent written and verbal communication skills

Desirable

• We are seeking a highly technical and client-facing Product Manager III to own core banking system integrations and foundational digital banking features
• This role will serve as the primary product point of contact for clients and internal teams navigating complex integration challenges. You will be responsible for managing multiple concurrent workstreams, supporting implementations, and ensuring issues are resolved quickly and effectively
• The Product Manager III will work closely with Implementation, Tech Support, Engineering, and QA teams to drive successful integration delivery, support client launches, and maintain strong operational execution across projects
• You will be expected to take full ownership from issue identification through resolution, communicate clearly with both technical and non-technical stakeholders, and maintain strong responsiveness to client and internal team needs
• Own the delivery of core banking integrations and foundational digital banking features end-to-end
• Assist with API definitions, data mapping documentation, and integration requirements across multiple concurrent projects
• Work directly with engineering teams to clarify requirements, validate implementation details, and make technical tradeoffs
• Support testing and validation of integrations prior to client launch
• Monitor post-launch issues and trends to proactively identify root causes and drive product improvements
• Continuously build domain expertise in core banking systems, ACH, payments, and digital banking workflows
• Serve as a primary client-facing product contact throughout implementations and post-go-live support
• Join client calls, lead technical discussions, and build trusted relationships with client stakeholders
• Respond quickly to client inquiries and issues while setting clear expectations on timelines and resolution paths
• Communicate complex technical concepts clearly and confidently to non-technical audiences
• Proactively surface client feedback and recurring issues to internal product and engineering teams
• Act as a first line of triage for issues raised by clients, Implementation, and Tech Support related to core integrations and digital banking workflows
• Independently investigate, analyze, and resolve issues before escalating to engineering
• Determine whether issues are configuration-related, expected behavior, data-related, or true product defects
• Provide engineers with clear reproduction steps, impact analysis, and full context when escalation is required
• Coordinate closely across Implementation, Tech Support, QA, and Operations to close the loop on all reported issues
• Maintain a well-organized and prioritized JIRA backlog across multiple workstreams
• Write clear user stories, acceptance criteria, and supporting documentation
• Track delivery progress, dependencies, and follow-ups across projects
• Proactively identify risks and communicate updates to stakeholders
• Balance competing priorities across client-facing issues, integration delivery, and backlog management