Customer Success, Resident
Sales Manager
$65-75k
+ Annual bonus potential
More information about location
Mattress and home furnishings retailer
Be an early applicant
Mattress and home furnishings retailer
501-1000 employees
Be an early applicant
$65-75k
+ Annual bonus potential
More information about location
501-1000 employees
Company mission
To create and sell inspiring home improvement products, giving consumers better access to great new items that fill them with joy.
Role
Who you are
- We're looking for someone who’s not just a closer—but a coach, a strategist, and a passionate advocate for both team success and customer satisfaction
- If you're energized by growth, excited to disrupt a traditional industry, and ready to take ownership of sales outcomes at a company that values bold thinking and big results, we want to hear from you
- A driven sales leader ready to make a big impact at a fast-growing eCommerce brand
- 3+ years of sales leadership experience, preferably within a high-volume, call center, or remote sales environment. Experience managing both people and processes is essential
- Proven success in driving and exceeding sales targets, scaling teams, and improving sales KPIs in fast-paced, customer-centric organizations
- Strong grasp of sales performance metrics (SLA, AHT, CSAT, ACW, conversion rates, AOV, upsell rates) with a proven ability to turn data into actionable strategy
- Demonstrated excellence in coaching, mentoring, and developing individuals and teams toward high-impact performance
- Expertise in consultative selling, emotional intelligence-based sales strategies, and feature/benefit alignment
- Experience in DTC, e-commerce, or startup environments is a plus
- Tech-forward mindset with proficiency in CRM systems, sales enablement tools, and reporting platforms
- Exceptional communication, collaboration, and organizational skills with the ability to drive change, influence across teams, and inspire confidence at all levels
What the job involves
- As our Sales Manager, you’ll play a critical role in shaping the future of our company
- You’ll lead by example—driving revenue, building a high-performing sales team, and setting the standard for excellence in every customer interaction
- In this high-visibility role, you'll collaborate directly with senior leadership and cross-functional teams to launch and scale innovative sales strategies that fuel growth and elevate the customer experience
- Strategic Sales Leadership & Revenue Growth
- Own Sales Strategy Execution: Translate organizational goals into actionable sales strategies that maximize conversion, upselling, and average order value (AOV) across channels
- Performance Accountability: Take full ownership of sales performance metrics and team output. Consistently monitor KPIs such as conversion rate, AOV, CSAT, SLA, and ACW to ensure the team is exceeding expectations
- Revenue-Driven Decision Making: Leverage data insights and market trends to drive decisions that accelerate revenue and customer acquisition
- Real-Time Sales Optimization: Provide hands-on leadership and live coaching to refine sales techniques, objection handling, and closing skills
- Sales Team Development & Talent Growth
- Coach and Develop Leaders: Mentor Sales Supervisors and Leads to build a strong bench of future leaders and ensure consistency in team performance and engagement
- Implement Scalable Sales Training: Design and execute ongoing sales enablement initiatives, tailored to evolving product offerings, customer needs, and competitive landscape
- Elevate Sales Culture: Foster a high-performance environment built on accountability, recognition, continuous learning, and a strong customer-first mindset
- Cross-Functional Collaboration & Operational Execution
- Partner Across Teams: Work closely with our BPO, Marketing, Operations, CX, and Product to align sales messaging, promotions, and operational workflows for seamless customer experience
- Voice of the Sales Team: Act as a strategic liaison between frontline sales and executive leadership by sharing critical insights, customer trends, and process feedback to inform business strategy
- Drive Operational Excellence: Collaborate with Workforce Management (WFM) to ensure schedule optimization, resource planning, and service level adherence
- Data-Driven Leadership
- Lead with Analytics: Use performance data to identify coaching opportunities, improve sales funnel efficiency, and evolve strategies that improve both team performance and customer outcomes
- Forecast & Plan: Provide accurate sales forecasts, pipeline visibility, and growth strategies to support business planning and resource allocation
Application process
- While we currently employ Residents in over 30 US states and 3 countries, If you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role
- As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason
Our take
When somebody purchases a new home, they will have to browse across a vast range of retailers to prepare their house for comfortable living. This will often start with essentials such as bedding, but upon purchase, the customer will move on to focus on furnishing a different area of their property.
Resident provides a marketplace for the purchase of digitally native mattress brands in addition to other home products. For example, upon purchasing a mattress from the company, data is collected from the transaction and applied to recommend additional home products with a focus on premium quality and value.
The company has taken a unique approach to home product sales by focusing its brand on a specific product, which it can then use to gain insights into a customer and thus recommend other products. Its acquisition by Ashley Home provides Resident with ample opportunity to grow upon this idea, fostering expansion in its direct-to-consumer and wholesale businesses.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2021
$130m
SERIES B
Jan 2020
$12.5m
EARLY VC
Total funding: $169.2m
Company benefits
- Remote-first workplace
- Annual bonus potential
- Health, Vision & Dental Insurance
- HSA company contributions
- 401K with company match component
- “Take what you need” PTO
- Wellness benefits
- WFH office and cell phone/internet stipend
- A FREE MATTRESS plus an awesome Friends and Family discount!
Company HQ
Walnut, CA
Leadership
Eric Hutchinson
(Co-Founder)Having started their career as an Analyst at netLibrary and Providian Financial, they worked for a year at Washington Mutual Card Services and PayPal. They've also co-founded Home Value Protection, Madison Reed and DreamCloud.
Ran Reske
(Co-Founder)They worked as an EY Consultant for 2 years prior to 3 years as a Citigroup Analyst. They spent 6 years at Norwest Venture Partners before leaving in October 2015 to co-found Resident.
Craig Schmeizer
(Co-Founder)Co-Founder, Co-CEO and Co-Chairman of Finovance. Was a Payments Consulting Director for 3 years and had VP roles at HSBC, New York Life Insurance, Providian Financial, and JPMorgan Chase.
Share this job
View 3 more jobs at Resident