Senior User Experience Researcher, Equinix
$118-176k
+ Bonus
Digital infrastructure company
Be an early applicant
Digital infrastructure company
1001+ employees
Be an early applicant
$118-176k
+ Bonus
1001+ employees
Company mission
To provide finance, manufacturing, transport, government, and healthcare organizations a cloud-first world.
Role
Who you are
- Mixed‑methods research experience
- Bachelor’s degree in a related field (e.g., Human‑Computer Interaction, Psychology, Statistics). Relevant work experience may substitute for formal education
- Strong proficiency with qualitative and quantitative research methods
- Experience with statistical analysis and data analysis tools
- Familiarity with product analytics tools (e.g., Amplitude)
- Excellent communication, collaboration, and presentation skills, with the ability to translate complex findings into clear insights
- Demonstrated experience working on complex, highly technical B2B products
- Strong critical‑thinking and problem‑solving capabilities
- Ability to manage multiple research initiatives and work with diverse stakeholder groups
- Demonstrated ability to lead research initiatives that contribute to product or business impact
- Experience working with global, cross‑functional, or distributed teams (preferred but not required)
What the job involves
- Equinix Experience Design Team is seeking a mixed‑methods User Experience Researcher
- This role will be responsible for designing, conducting, and analyzing user research across multiple functional groups, providing actionable insights into customer behaviors and experiences
- The ideal candidate will have a strong background in both qualitative and quantitative research methodologies—including survey design, data analysis, journey mapping, personas, and usability testing—with experience driving business growth
- We are a small but growing research team, actively advancing research maturity within the organization and building a culture where insights are integral to decision‑making
- In this role, you will work closely with stakeholders and a dedicated squad of UX designers and service designers to translate insights into innovative, user‑centered solutions
- As a Senior UX Researcher, you will play a critical role in understanding user needs and behaviors, translating these insights into actionable recommendations, and championing user‑centric design principles
- You will work closely with cross‑functional teams to influence product strategy and ensure products meet and exceed user expectations
- You will leverage both quantitative and qualitative research methods—including surveys and data analytics tools—to gather and analyze data on user behavior, preferences, and usage patterns
- You will synthesize findings to identify trends, insights, and opportunities for improving the user experience
- You’ll apply strategic thinking, design thinking, and rigorous research methods to address complex user problems while balancing user needs with business objectives
- Lead end‑to‑end user research initiatives across functional domains to guide product strategy and design decisions
- Design and execute qualitative and quantitative research methods (e.g., interviews, usability testing, surveys, card sorting, personas, benchmarking studies) to uncover user behaviors, needs, pain points, and opportunities
- Synthesize research data into compelling, actionable insights—through storytelling, personas, journey maps, workshops, presentations, or reports—that drive user‑centric decision‑making
- Conduct data analysis using both qualitative and quantitative methods
- Translate research insights into clear, actionable recommendations that inform product strategy, design decisions, and business priorities
- Collaborate with cross‑functional stakeholders to define research requirements, scope, effort, and timelines, and foster alignment in exploring, ideating, validating, and socializing solutions
- Understand and incorporate complex technical and business requirements into research planning, execution, and analysis
Our take
Equinix is a veteran player in the digital infrastructure market, connecting industry-leading organizations in finance, manufacturing, retail, transportation, government, healthcare, and education.
The company provides a range of services within the categories of digital, support, data center, and interconnection, with capabilities including, for example, simplifying hybrid cloud deployments or securing on-site deployments. It has an extensive range of partners, granting its clients access to a vast range of industry-leading technologies atop its own offerings.
With a wide global presence, Equinix has secured a path to continued success by its ability to keep abreast of developments in the space. The company is comfortably positioned to remain a robust and leading player across multiple growth avenues and can be expected to make more smart developments and partnerships in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Adaire Fox-Martin
(CEO & President)Prior to becoming CEO of Equinix in 2024, Adaire spent nearly 3 years at Google in various roles, including Head of Google Ireland and President of Google Cloud Go to Market. She also spent nearly 14 years at SAP and over 18 years at Oracle Corporation.
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