Staff User Researcher, Ethos Life

• Extensive experience: 7+ years in user research, preferably in complex product ecosystems (e.g., B2B SaaS, financial services, or enterprise tools)
• Quantitative and qualitative depth: Expert in designing, executing, and analyzing research studies using a range of methods—surveys, user testing, interviews, behavioral analytics, experimental design, etc
• Clear communicator: Skilled at transforming data and research into compelling, concise stories that influence product and business decisions
• Strategic presence: Demonstrated ability to influence leadership, guide priorities, and connect user experience to measurable business impact
• Systems thinker: Comfortable with cross-platform journeys, multi-user systems, and building frameworks to support broad insight generation
• Builder mindset: You enjoy ambiguity and see opportunity in starting from scratch; you’re proactive, highly autonomous, and thrive when laying foundations
• Collaborative operator: Experience partnering with product, engineering, design, sales, operations, and data teams in fast-paced environments

Desirable

• We’re looking for a Staff User Researcher to help establish and grow the research function at Ethos. This is a foundational role: you’ll be the first dedicated researcher on the team, setting the vision for research across complex user journeys—ranging from life insurance agents navigating our portals, to consumers applying for coverage through intricate application flows
• If you love making sense of complexity, thrive in ambiguous environments, and are excited about shaping a new discipline in a high-impact space—we’d love to meet you
• Establish the research function at Ethos: Define processes, methods, and research operations for a growing design and research team
• Own and drive strategic research initiatives: Lead research across complex user journeys and systems—including agent tools, quoting flows, application pipelines, and customer onboarding
• Dive deep into complexity: Understand and simplify multi-step workflows, decision-making contexts, compliance constraints, and multi-user systems
• Build scalable research frameworks: Develop systems for continuous discovery, satisfaction measurement, longitudinal tracking, and feedback loops across our customer and agent experiences
• Lead mixed-method research efforts: Design and execute both qualitative and quantitative studies using advanced methodologies (e.g., survey science, behavioral data analysis, experiment design)
• Synthesize across data sources: Combine research findings with usage data, operational metrics, and market insights to tell compelling stories and identify clear product opportunities
• Communicate with clarity and influence: Deliver high-impact narratives and visualizations that resonate with technical and non-technical stakeholders, including executives
• Shape product strategy: Translate insights into roadmap recommendations, influence prioritization, and advocate for user-centered thinking at all levels of the company
• Mentor and scale: Guide and support future researchers and designers, and help build a strong, insight-driven product culture
• Innovate with tools and tech: Leverage AI-enabled research tools or custom frameworks to accelerate learning and improve research efficiency and impact