Strategic Customer Account Manager, HackerRank

• Bring 5+ years of Saas enterprise account management, ideally in fast-scaling environments
• Known for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customers’ goals, industry shifts, and opportunities to create value
• Naturally relationship-oriented, you build trust and credibility with Fortune 500 customers, becoming a long-term advisor who drives both strategic and measurable outcomes
• A strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals
• Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting HackerRank’s platform to customer value
• Highly organized and outcome-driven, you manage multiple enterprise accounts with precision – balancing structure, transparency, and consistent delivery
• You will thrive in this role if:
• You act like a captain, owning outcomes end-to-end and thriving in fast-moving, high-accountability environments
• Building long-term partnerships energizes you more than short-term wins
• You balance empathy with execution - understanding customer pain points while driving tangible business results
• Excellence, speed, and impact are non-negotiable for you - not trade-offs

Desirable

• We’re hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers. You’ll guide them through every stage of their journey – from adoption to expansion - driving measurable business impact and long-term success
• This role blends strategy, execution, and relationship depth: you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with HackerRank
• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats
• Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes
• Develop and execute account strategies that connect customer objectives with HackerRank’s mission, ensuring long-term value realization and growth
• Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning
• Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time-to-value
• Run proactive engagement cadences including QBRs, success check-ins, and executive reviews
• Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion
• Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting