Community Engagement Manager, Marshmallow
6 Month Fixed Term Contract
Plus bonus scheme
1-3 days a week in office
We’re building a huge technology company that helps make moving country easier.
Posted today
We’re building a huge technology company that helps make moving country easier.
501-1000 employees
Posted today
Plus bonus scheme
1-3 days a week in office
501-1000 employees
Company mission
To back those who find themselves on a different path, either by choice or by circumstance, helping the exceptions to the rules that others aren’t interested in serving.
Role
Who you are
- You are a natural relationship builder – outgoing, credible, empathetic, and locally present
- Have experience in community, field, local or grassroots marketing (with a consumer brand or startup)
- Understand the motivations and needs of new migrants and know how to meet them with practical, helpful marketing
- Are happy to travel regularly and operate outside of a standard 9–5 when needed (events, community gatherings, etc.)
- Are hands-on, proactive, and happy to get stuck into the operational side of community activation
What the job involves
- We’re at an exciting stage in Marshmallow’s journey, having just reset our marketing strategy to support the next phase of growth
- Our new approach puts customers and advocates at the heart of our growth strategy – and we’re hiring a Community Manager to help bring this to life, starting with the Indian migrant community in the UK
- In this hands-on role, you’ll activate local communities through events, partnerships, and online spaces – building trust, sparking advocacy, and driving new customer growth
- You'll be the connector between Marshmallow and Indian migrant audiences – ensuring we show up in the right places, through the right people, with the right message
- Focus on key high-density migrant communities
- Build and nurture relationships with community leaders, small business owners, community groups, and community influencers
- Organise or sponsor local events, cultural festivals, and gatherings to grow brand presence
- Partner with trusted local hubs to run activations
- Distribute and track unique discount codes to drive customer acquisition at grassroots level
- Monitor and engage in relevant forums, WhatsApp groups, Reddit, and social platforms popular with Indian migrants
- Seed content, promotions, and customer stories to drive online discovery and referrals
- Spot opportunities to partner with trusted creators and community voices
- Work with the Brand Manager to identify and activate local sponsorships (e.g. sports clubs, cultural and local events, educational or language centres)
- Develop light-touch commercial relationships that help extend reach and build trust in community
- Identify, recruit, and activate influential local leaders and advocates to promote Marshmallow and share discount codes
- To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings
Application process
- Initial call with Megan Elliot our Brand Manager (45 mins)
- A skill-based interview where you will ask you to present a short case study, and discuss your previous experience etc with Megan Elliot and Tracy Wood from the Marketing team (1 hour)
- A culture interview with a member of our Senior Leadership Team to check that your work style fits our processes and values (1 hour)
- We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application
- To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!
Salary benchmarks
Our take
For many ordinary people, insurance can be inaccessibly expensive. Marshmallow solves this problem by using data and technology to offer fairer access to products like insurance and financial support, starting with coverage for car and van owners.
Traditional providers often rely on broad population averages, meaning individuals are frequently overcharged based on age, nationality, or background. Marshmallow takes a different approach, leveraging proprietary tech to deliver personalise, more accurate quotes in minutes. This has led to better rates for customers and a surge of positive reviews and recognition since the company's launch.
Now operating as a fintech scale-up, Marshmallow is expanding its reach beyond just vehicle insurance. The company is also exploring areas like home insurance and wider financial services, with the aim of supporting those who are often left out of traditional systems. Having achieved unicorn status and doubled its profit since 2023, Marshmallow is well-positioned for this next chapter.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Open and honest communication
"At Marshmallow information is 'over-shared' and this starts from the CEOs and continues through the organisation. People across the business are..."
Funding (last 2 of 5 rounds)
Apr 2025
$90m
SERIES C
Sep 2021
$83m
SERIES B
Total funding: $208.2m
Company benefits
- Flexible working - Manage your own time flexibly. Just make sure your team is happy too.
- Ben benefits - Get your hands on your flexible benefits budget with the Ben Mastercard and spend it wherever you want.
- Competitive bonus scheme - designed to reward and recognise high performance 🌟
- Private healthcare - We want to support everyone’s wellbeing at Marshmallow, which is why we offer private healthcare insurance with Vitality.
- Cycle to work scheme - We’re registered under the Cycle-to-Work scheme, so you can buy a new bike tax-free. Lycra shorts optional.
- Mental wellbeing - We have partnered with Oliva to offer mental health support and make therapy sessions more accessible.
- Learning and training - Personal budgets for books and training courses to help you grow in your role. Weekly book clubs and learning sessions. Plus 2 days a year - on us! - to further your skillset.
- Company socials - We give all of our teams monthly budgets to get to know each other better outside of work. Plus we have company-wide socials every two weeks, themed parties, and more.
Company values
- We are relentless
- We are bold
- We are challenging
- We have no ego
Company HQ
Old Street, London, UK
Articles
Leadership
Oliver Kent-Braham
(Co-CEO)Previously worked in Growth & Partnerships at Yoti and Leveraged Finance at Investec. Previously founded Reel Money.
Alexander Kent-Braham
(Co-CEO)Previously worked in Product at Yoti. Also co-founded Reel Money and was an Analyst at hedge fund QCM.
People progressing
Joined as Software Engineer, being promoted to Technical Team Lead after 10 months and now Staff Engineer.
Diversity, Equity & Inclusion at Marshmallow
- To solve big problems, we need exceptional people from all walks of life. We're creating a culture where everyone feels empowered to bring their unique perspectives and boldest ideas to the table.
- Belonging - As a community, we foster an environment where everyone feels supported and safe to bring their authentic self to work.
- Recognition - We recognise and celebrate the differences in our experiences, understanding that our unique contributions help us collectively deliver our best work.
- Influence - We’re empowered to share our voice and have influence. We value diversity of thought, knowing we are better through our collective perspectives and experiences.
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