Customer Support Associate, Snapdocs
Part Time
Automating mortgage closing
Be an early applicant
Automating mortgage closing
201-500 employees
Be an early applicant
201-500 employees
Company mission
To automate mortgage by connecting the people, process, and technology that powers the industry.
Role
Who you are
- Behaviors/Attributes for ADA and employee relations purposes:
- Maintains regular and punctual attendance
- Works overtime as assigned
- Works cooperatively with others
- Works in a remote (quiet environment)
- Has a functioning high-speed internet connection
- Complies with all company policies and procedures
- Shows up to meetings on time, ready to listen & participate
- Manages a calendar/schedule and raises concerns to managers if there is a conflict
- Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
- Positive with a natural drive to help people, must be customer service oriented
- Curious and has a learning mindset; eager for feedback
- Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
- Detail oriented
- Thrives in a team environment
- High school diploma required
- A minimum of 1-2 years of related customer service experience, including phones and emails
- Strong written and verbal communication skills
- Ability to learn new computer system applications
What the job involves
- The Customer Support Associate is responsible for manual New Order creation as well as related tasks associated to these orders:
- New Order Support: Ensure manual orders are submitted into our platform for clients to ensure the other operational teams can manage
- Notary Support: Phone and Email Support specific to our Notary users
- Day to Day Operations Ownership
- Ensure manual orders are submitted for clients quickly, efficiently, and without error
- Act as the back up defense for inbound phone calls
- Own the Hubspot New Order and Notary Support queues and answer all tickets within SLA
- Follow-up on status of New, Open, and On-Hold Tickets same day or daily (if needed)
- Support all users including: Settlement Agents, Escrow Officers, Notaries, and Consumers as needed
- Surface themes in support tickets to help us reduce overall contact rate
- Once fully up to speed, there will be time to assist with projects like building out support resources along with other various ad-hoc support projects
- Manages a calendar/schedule and raises concerns to managers if there is a conflict
Our take
Real estate closings tend to be inefficient and fragmented. Snapdocs is a software provider that specializes in closing digital loans and mortgages, it uses a single platform to connect the various parties involved in establishing a mortgage. Like many industries, real estate is starting to favour the online space for efficiency and improved customer experience.
The company provides a suite of cloud-based products that simplify the process, bringing every party together in the online space to reduce the cost of deals and increase the efficiency of closing them.
An impressive list of settlement agents has started using the company’s platform, including Googain, Bell Bank, and Lenders One Cooperative. With 20% of real estate transactions being processed through the platform, the company is well set to see further expansion within the market as its patented technology sees further adoption, integration and implementation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-39% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2021
$150m
SERIES D
Oct 2020
$60m
SERIES C
Total funding: $253m
Company benefits
- Excellent health, dental, and vision benefits
- 401(k) with up to 4% company match
- 16 weeks paid parental leave (regardless of gender)
- Flexible time off policy
- Flexible spending account for healthcare and dependent care
- Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
- Life and disability insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Aaron King
(Founder)Before founding SnapDocs, they founded another mortgaged-based company, NotaryLink, which focused on signing services. They were the former product manager for Afar Media which specialized in traveler experience beyond the guidebook.
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