Senior Customer Success Manager, AB Tasty
North America
More information about location
2-5 days a week in office
Customer experience optimisation
Be an early applicant
Customer experience optimisation
201-500 employees
Be an early applicant
More information about location
2-5 days a week in office
201-500 employees
Company mission
To help companies optimise every step of a customer's journey.
Role
Who you are
- 4+ years client-facing SaaS or digital optimization managing enterprise accounts
- Confidence in engaging both decision-makers and end users (VPs, Heads of Marketing, Product Managers, Engineers) with a consultative mindset
- Passion for UX design, analytics, e-commerce, and/or customer experience optimization, enabling you to provide tailored, strategic guidance
- Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works
- Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient, solutions-oriented mindset
- Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs. To bridge the gap between technical and non-technical teams
- Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics as we navigate organizational growth and integration
- If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!
What the job involves
- The Customer Success Manager helps clients succeed with their digital optimization programs, guiding them to get the most from AB Tasty’s suite of products- including testing, personalization, feature management, search, insights and recommendations
- Team: Enterprise Customer Success, North America
- Collaboration tools: Slack, Jira, Confluence, and more
- Tools: Churnzero, Gong, PowerBI
- YOUR MISSION:
- As we say at AB Tasty, we’re the optimization partners pushing brave ideas from the inside out, and the CS team is at the heart of that mission
- As part of this team, you’ll be a strategic partner, elevating clients’ digital performance and helping them deliver better experiences for their users
- Manage a portfolio of enterprise clients, guiding them through platform onboarding, adoption, and long-term optimization strategies
- Build and maintain trusted relationships with key stakeholders, combining technical fluency with clear business understanding
- Drive measurable business outcomes, client retention, and account growth by linking platform usage to shared success plans
- Lead onboarding, training, and strategic enablement sessions to build client confidence and accelerate time to value
- Liaise with Key Account Managers, Engineering, Product, and Support teams to align internal resources, identify risk, and orchestrate cross-functional success
- Develop deep expertise across multiple products while staying informed on industry trends
- Act as a proactive strategic partner who anticipates challenges, captures product feedback, and navigates complex environments beyond standard playbooks
Application process
- Step 1: Discovery interview with Talent Acquisition Specialist
- Step 2: Hiring Manager interview
- Step 3: Case study presentation
- Step 4: Final meeting with peers
Our take
Enterprises have to move and adapt quickly to keep their customers happy, but this isn't always easy. AB Tasty uses embedded AI and automation to help large-scale companies deliver best-in-class customer experiences.
AB Tasty serves a wide range of companies, but focuses largely on e-commerce, travel platforms and fashion retail websites. Their technology easily integrates into any website, and this ease-of-use is a big draw for enterprises. The company now serves around 900 clients, including Cartier, Disney and USA Today. This roster, along with AB Tasty's impressive funding success, is a clear indicator that the company is performing well.
AB Tasty has successfully expanded into the US, with revenue there growing by 480% in just two years. The company merged with competitor VWO in 2026 and now serves more than 4000 customers across Europe and the US.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2020
$40m
SERIES C
May 2017
$17m
SERIES B
Total funding: $64.1m
Company benefits
- Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
- The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles
- No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
- International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
- Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
- Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
- Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
- Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed
Company HQ
Sainte-Avoye, Paris, France
Leadership
Alix de Sagazan
(Co-CEO)Previously worked as a Product Manager at Adlink Media, and as SEM and Affiliate Manager at Keyade.
Rémi Aubert
(Co-CEO)Previously worked as an SEO Manager at Twenga, and was an SEM and Affiliate Manager at Keyade.
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