Senior Product Designer, Hightouch
Customer Studio
AI platform for marketers
Be an early applicant
AI platform for marketers
201-500 employees
Be an early applicant
201-500 employees
Company mission
To make the best customer data technology in the world available to every enterprise.
Role
Who you are
- 4+ years designing and shipping user-friendly features or applications in technical spaces. Experience with B2B data products, marketing tools, or enterprise platforms is a major plus
- Exceptional craft: Your visual design, interaction design, and UI skills are top-tier. You have a portfolio that demonstrates obsessive attention to detail and systematic thinking
- Technical fluency: You're comfortable discussing data models, APIs, performance constraints, and technical tradeoffs. You can hold your own in conversations with engineers and understand how systems work under the hood
- Enterprise product experience: You understand the complexity of building for large organizations with multiple user types, permission models, and governance requirements
- Collaborative mindset: You're kind, humble, and assume good intentions. You're comfortable being embedded with engineering teams and see yourself as a thought partner, not just a service provider
- AI tool proficiency: You're actively using tools like Cursor, Claude Code, Lovable, or similar to enhance your workflow. Bonus points if you're pushing the limits of what these tools can do
- Figma mastery required
What the job involves
- You'll be designing the core platform that powers Hightouch's business
- Our Customer Data Platform (CDP) is our biggest revenue driver and the foundation that everything else is built on
- This is high-value, high-impact work at enterprise scale
- You'll work across multiple products in our Customer Studio realm (our no-code data activation suite)
- These products serve marketing and growth teams at companies like Spotify, Ramp, and Domino's, handling billions of data points and powering mission-critical workflows
- The opportunity here is broad ownership across a mature, essential product suite
- You'll be solving complex problems around data warehouse performance, real-time audience syncing, analytics and experimentation, access control, and change management at scale
- Your work directly impacts our largest enterprise customers and shapes how thousands of users interact with their data every day
- We're a lean team (currently 6 product designers) spanning coast to coast, all remote-first
- You'll grow faster here because we don't have layers of process or bureaucracy slowing you down. You ship. You learn. You iterate. Repeat
- Polish and elevate craft: You'll identify friction points in existing flows and systematically improve usability, visual design, and interaction patterns. You're obsessed with details and know how to balance perfection with pragmatism
- Deep collaboration: You'll work embedded with engineering teams (Customer Studio Backend, Control Plane, IDR) and PMs to shape product strategy and execution. You'll write specs, participate in technical discussions, and be a thought partner throughout the development process
- Product thinking at scale: You'll connect with enterprise customers, synthesize complex requirements across different user types (marketers, admins, data teams), and translate those insights into elegant solutions that work for both novice and power users
- Leverage AI tools: You'll use tools like Cursor, Claude Code, and Framer to prototype faster, generate variations, and explore design possibilities that would be too time-consuming to build manually. You'll push the boundaries of what's possible with AI-assisted design
- System-level thinking: You'll work across multiple product areas (Customer Studio, IDR, Control Plane) and identify opportunities to create unified experiences and shared patterns that scale across the platform
- Own the details: From empty states to error handling to loading patterns at massive data scale, you'll ensure every interaction is thoughtful and polished
Application process
- Recruiter screen [30m]: Intro call
- Manager screen [30m]: First conversation with Elliot, who leads the product design team, to learn more about your history and career trajectory
- Team portfolio review [30m]: Review of your previous work
- Design exercise [60m]: Live exercise we'll run through together where we'll give you a problem and want to see how you begin breaking it down. No homework. Just jamming live on a problem similar to how we work daily
- Follow-up 1:1s [30m]: Meet members of the team to wrap up any final questions
Our take
With the growing need to combine data sources, along with the rise of cloud computing, demand for effective data integration tools and services has been on the rise. Hightouch provides a composable customer data platform to serve innovative marketers, alongside AI-powered tools for marketing.
Hightouch's platform helps marketers to build audiences and customer identities, collect and synch data, and analyse campaigns. LLM-based agents can be deployed to help streamline marketing, and the platform also supports AI decisioning. This comprehensive suite enables Hightouch to serve a range of businesses such as Spotify, Docusign, Warner Music Group, Grammarly and Autotrader.
Through development and acquisitions, such as of Workbase and Whatis, Hightouch has expanded steadily over the years. So long as it continues to enhance its capabilities and provide seamless data activation for its growing customer base, the company should have a bright future ahead of it.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2025
$80m
SERIES C
Jul 2023
$38m
LATE VC
Total funding: $172.4m
Company benefits
- Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
- Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
- Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
- Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
- Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
- Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
- Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home
Company HQ
Mission District, San Francisco, CA
Leadership
Tejas Manohar
(Co-CEO & Co-Founder)A Software Engineer with experience in lead roles at Lottery.com and Segment. Co-founded Hightouch in 2019.
Josh Curl
(CTO & Co-Founder)Significant Software Engineering experience at Rancher Labs and Segment. Co-founded Deviceplane in 2019 before co-founding Hightouch.
Kashish Gupta
(Co-CEO & Co-Founder)Experience as a Product Manager for LYNK in 2016. Founded Mama's Cookin' in 2015 before co-founding Hightouch in 2019.
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