Customer Success Engineer, SingleStore

$100-160k

Plus Stock Options. Salary shown is for candidates based in California, Colorado, Washington, or New York City. Salary for candidates in other states may vary

SQL

Senior level

San Francisco Bay Area

Remote from US

Cloud-native database

Job no longer available

Cloud-native database

501-1000 employees

B2BData storageSecurityEnterpriseBig dataAnalyticsCloud Computing

Job no longer available

$100-160k

Plus Stock Options. Salary shown is for candidates based in California, Colorado, Washington, or New York City. Salary for candidates in other states may vary

SQL

Senior level

San Francisco Bay Area

Remote from US

501-1000 employees

B2BData storageSecurityEnterpriseBig dataAnalyticsCloud Computing

Company mission

Sparking creativity, inspiration and evolution among every maker in the world.

Job

Company

Role

Who you are

This role requires a technically adept critical thinker with a foundational understanding of real-time big data and additional knowledge in vector databases and AI use cases
Degree in a tech-related field or equivalent experience
5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Technical Support, Consulting, Engineering)
3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies
Proficient in project management, issue tracking, and accountability
Strong verbal skills for relational building
Good presentation skills including leading customer facing technical and business workshops
Experience in escalation management and risk mitigation, demonstrating business acumen
Resourceful problem solver with creative approaches

What the job involves

As a SingleStore Customer Success team member, you'll co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally
Your role spans the post-sales customer lifecycle, emphasizing value maximization through effective SingleStore use
Thriving in a dynamic, collaborative environment, you'll play a key role in SingleStore's growth and support customer adoption
With SingleStore as the exclusive database for data-intensive applications, it enables real-time transaction, analysis, and contextualization of data
Master SingleStore's core functionalities for diverse use cases
Communicate SingleStore's value proposition and functionalities, backed by customer references
Own a growing portfolio of customers with varying touchpoints
Collaborate across teams to maximize client value
Lead customer interactions from implementation to renewals and growth discussions
Advocate for clients internally, providing valuable feedback
Manage escalated ticket requests through the Support team
Disseminate updates on products, events, and maintain internal reports
Occasional travel may be required, typically less than 10% of the time, for conferences or establishing relationships with customers

Our take

Organizations today are swimming in data, and often find difficulties with data management. SingleStore provides a converged data platform for transactions and analytics, which organizations can use to process and analyze their most important time-critical application workloads spanning transactions, analytics and AI.

The company can ingest and transform millions of events per day while also analyzing billions of rows of data using standard SQL, while its users can query the records in real-time. The hybrid architecture and speed of its technology are what differentiates it from competitors such as Oracle and SAP.

Rebranded from MemSQL to SingleStore, the new vision for the company is the ability to access data anywhere, even beyond the SingleStore platform, through global federated access that provides greater flexibility and further simplifies cloud data management for organizations.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

4% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (last 2 of 9 rounds)

Oct 2022

$30m

SERIES F

Jul 2022

$116m

LATE VC

Total funding: $414.1m

Company benefits

Customize a benefits plan that include health, dental and vision that best fits you and your family
Flexible time off, sick and parental leave programs, plus company holidays
As a privately held company, we strive to give meaningful stock grants through our equity program
Fitness subsidy, Modern Health App Subscription, Team Happy Hours and events
Home Workstation. We provide the laptop, you design your home office any way you want it with a $500 equipment stipend
Matching Charitable Donations. Corporate donation matching to charitable organizations with 1-week of paid volunteer time off
Work remotely if it makes sense for you, your position, your team, and the company
Commuter benefits
Monthly cell phone and internet stipend
Food perks
401k
Fertility & Family Formation reimbursement
FSA and team events and company offsites

Company HQ

China Basin, San Francisco, CA

Leadership

Raj Verma

(CEO)

Joined SingleStore at the CEO in 2020. Prior to that, they were Co-CEO at MemSQL and CSO/COO/CRO at Apttus. They also worked at TIBCO Software for 5 years in a number of roles, including COO.

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