Customer Success Engineer, SingleStore
$100-160k
Plus Stock Options. Salary shown is for candidates based in California, Colorado, Washington, or New York City. Salary for candidates in other states may vary
Cloud-native database
Open for applications
Cloud-native database
501-1000 employees
Open for applications
$100-160k
Plus Stock Options. Salary shown is for candidates based in California, Colorado, Washington, or New York City. Salary for candidates in other states may vary
501-1000 employees
Company mission
Sparking creativity, inspiration and evolution among every maker in the world.
Role
Who you are
- This role requires a technically adept critical thinker with a foundational understanding of real-time big data and additional knowledge in vector databases and AI use cases
- Degree in a tech-related field or equivalent experience
- 5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Technical Support, Consulting, Engineering)
- 3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies
- Proficient in project management, issue tracking, and accountability
- Strong verbal skills for relational building
- Good presentation skills including leading customer facing technical and business workshops
- Experience in escalation management and risk mitigation, demonstrating business acumen
- Resourceful problem solver with creative approaches
What the job involves
- As a SingleStore Customer Success team member, you'll co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally
- Your role spans the post-sales customer lifecycle, emphasizing value maximization through effective SingleStore use
- Thriving in a dynamic, collaborative environment, you'll play a key role in SingleStore's growth and support customer adoption
- With SingleStore as the exclusive database for data-intensive applications, it enables real-time transaction, analysis, and contextualization of data
- Master SingleStore's core functionalities for diverse use cases
- Communicate SingleStore's value proposition and functionalities, backed by customer references
- Own a growing portfolio of customers with varying touchpoints
- Collaborate across teams to maximize client value
- Lead customer interactions from implementation to renewals and growth discussions
- Advocate for clients internally, providing valuable feedback
- Manage escalated ticket requests through the Support team
- Disseminate updates on products, events, and maintain internal reports
- Occasional travel may be required, typically less than 10% of the time, for conferences or establishing relationships with customers
Our take
Organizations today are swimming in data, and often find difficulties with data management. SingleStore provides a converged data platform for transactions and analytics, which organizations can use to process and analyze their most important time-critical application workloads spanning transactions, analytics and AI.
The company can ingest and transform millions of events per day while also analyzing billions of rows of data using standard SQL, while its users can query the records in real-time. The hybrid architecture and speed of its technology are what differentiates it from competitors such as Oracle and SAP.
Rebranded from MemSQL to SingleStore, the new vision for the company is the ability to access data anywhere, even beyond the SingleStore platform, through global federated access that provides greater flexibility and further simplifies cloud data management for organizations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Oct 2022
$30m
SERIES F
Jul 2022
$116m
LATE VC
Total funding: $414.1m
Company benefits
- Customize a benefits plan that include health, dental and vision that best fits you and your family
- Flexible time off, sick and parental leave programs, plus company holidays
- As a privately held company, we strive to give meaningful stock grants through our equity program
- Fitness subsidy, Modern Health App Subscription, Team Happy Hours and events
- Home Workstation. We provide the laptop, you design your home office any way you want it with a $500 equipment stipend
- Matching Charitable Donations. Corporate donation matching to charitable organizations with 1-week of paid volunteer time off
- Work remotely if it makes sense for you, your position, your team, and the company
- Commuter benefits
- Monthly cell phone and internet stipend
- Food perks
- 401k
- Fertility & Family Formation reimbursement
- FSA and team events and company offsites
Company values
- Customers First - Understand our customers, help them succeed, and be easy to do business with
- Performance Driven - Set bold objectives, have measurable results, demand accountability, and be part of the solution
- Innovation Forward - Achieve greatness through simplicity, quality, and intelligence
- Open & Honest Communication - Communicate transparently, effectively, and with integrity
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Raj Verma
(CEO)Joined SingleStore at the CEO in 2020. Prior to that, they were Co-CEO at MemSQL and CSO/COO/CRO at Apttus. They also worked at TIBCO Software for 5 years in a number of roles, including COO.
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