Channel Partner Manager, Front
$143-184k
OTE
OTE (65/35 Split) + Equity
Shared customer communication hub
Job no longer available
Shared customer communication hub
201-500 employees
Job no longer available
$143-184k
OTE
OTE (65/35 Split) + Equity
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment
- Strong interpersonal skills with the ability to build rapport and establish trust with partners (pre-existing network of relationships is a plus)
- Excellent verbal, written, and presentation skills, with the ability to clearly articulate ideas, strategies, and concepts
- Comfortable operating in a dynamic environment where you successfully influence internal business partners, company leadership, and senior-level partner prospects at a wide range of organizations
- Ability to develop partnership plans and execute them effectively
- Experience in analyzing partnership performance metrics and making data-driven decisions
- Understanding of the CX & customer support landscape, with a keen insight in navigating TSD & master agent networks
- Proven track record of generating partner-sourced pipeline and revenue and exceeding sales quota
- 5+ years of SaaS experience with at least 3 years in channel management with TSDs, Resellers, and/or Consultants (channel sales, partner development, etc.)
What the job involves
- As our first Channel Partner Manager at Front, you will be responsible for recruiting, onboarding, and managing channel partners, including Technology Services Distributors (TSDs), technology consultants, and MSPs
- You will work closely with Front’s Sales and Marketing teams to source and manage channel pipeline and go-to-market activities that generate incremental revenue for Front
- In addition, you’ll be an early member of the Front Partnerships team and play an influential role in shaping our partner programs, processes, and strategy as we scale
- This position reports to our VP, Partnerships & Business Development
- Partner with the VP of Partnerships to develop and implement a comprehensive strategy for growing Front’s presence in the CX ecosystem via TSDs and other channel and ISV/tech partners
- Manage our existing partners as well as recruiting and onboarding new partners to drive indirect sales. Serve as the primary point of contact and liaison between organizations
- Work closely with partners and our sales team to source new business opportunities and achieve revenue goals
- Become a subject matter expert on Front and all of our products, leveraging your expertise to educate, train, and capture mindshare with our partners
- Identify, develop, and manage joint marketing and sales activities that drive awareness and pipeline. Travel as needed to support field events (industry conferences, partner events, SKOs, etc.)
- Monitor, analyze, and report on partnership performance, including KPIs for partner activity, enablement, and pipeline
- Stay abreast of industry trends and insights to inform partnership strategy and identify new areas of opportunity for the business
- Align internal teams at Front, including sales and marketing, with relevant partners through targeted demand generation, account mapping activities, and co-selling
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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