Implementation Consultant, Wolters Kluwer

Arabic speaking

Salary not provided

Junior and Mid level

London

2+ days a week in office (Canada Square, London)

Information services and software solutions

Open for applications

Information services and software solutions

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Open for applications

Salary not provided

Junior and Mid level

London

2+ days a week in office (Canada Square, London)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

Experience implementing a B2B configurable software is preferred
Ability to work autonomously and independently
Strong customer service skills, a good listener, ability to effectively manage customer expectations, comfortable engaging with customers both virtually and face to face
Tenacious individual who enjoys working with people from different backgrounds and nationalities
Excellent organisational and communication skills, both written and verbal
Willing to travel when customers prefer onsite delivery of services
Flexibility in terms of accommodating customer engagements which may change at the last minute
Outstanding presentation skills demonstrating flair and enthusiasm

What the job involves

In this position you will work exclusively implementing and supporting TeamMate solutions, which is part of the ESG division of the global Wolters Kluwer group
As such, you will be working as a Senior Professional Services Consultant for the market leader in audit management systems – which has set the industry standard for audit management systems across 120 countries and 3,000 organisations around the world
This role is focused on delivering TeamMate consulting, configuration, and training services primarily for clients across the Middle East however there will be opportunities to travel widely across the EMEA region and beyond
Conducting business analysis and information gathering sessions to understand the customer's requirements
Working with the customer’s implementation team to configure TeamMate software, ensuring it is aligned with the customers' business process and meets their requirements
Training the customers’ end-users on software functionality prior to go-live
Providing ad-hoc customer support
Working as the key interface between development, product management teams and customers

Salary benchmarks

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

The company is currently focused on its 2022-2024 strategy, which is a three-year value elevation strategy aimed at accelerating expert solutions, expanding its reach, and evolving its core capabilities. After delivering on its 2019-2021 strategy (resulting in €4.8 billion in revenues in 2021 alone) Wolters Kluwer is well set to remain on its long-standing path of growth and success.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Few candidates hear
back within 2 weeks

Glassdoor (3.7)

Company

Company benefits

Hybrid/Flexible Work Environment

Company values

Focus on Customer Success - Customers are at the center of everything we do
Make it Better - We're Committed to Continuous Improvement
Aim High and Deliver - We're responsible for delivering the right results
Work as a Team - We're stronger together

Company HQ

Alphen aan den Rijn, Netherlands

Articles

Independent Research Firm Recognizes Wolters Kluwer Enablon as a Leader in EHS Software

Wolters Kluwer Recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Financial Planning Software

Wolters Kluwer Acquires Artificial Intelligence Technology Provider Della AI

Wolters Kluwer Beneficial Ownership Platform Wins 2024 FinTech Breakthrough Award

WOLTF - Wolters Kluwer launches new AI-enhanced contract management functionality for Legisway

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

Share this job

View 26 more jobs at Wolters Kluwer