Senior Enterprise Customer Success Manager, SPARETECH

Salary not provided

+ Participate in the company's success through our VSOP program

Senior and Expert level

Remote from Germany

Enterprise MRO software

Job no longer available

Enterprise MRO software

101-200 employees

B2BManufacturingSupply ChainSaaSProduct ManagementProcurement

Job no longer available

Salary not provided

+ Participate in the company's success through our VSOP program

Senior and Expert level

Remote from Germany

101-200 employees

B2BManufacturingSupply ChainSaaSProduct ManagementProcurement

Company mission

To transform industrial spare parts data into an efficient, reliable, and collaborative experience.

Job

Company

Role

Who you are

Bring Experience: Have substantial experience and a clear understanding of process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B) and you know how to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise segment
Are Operationally Focused: Can prioritize tasks, work independently, and own multiple responsibilities across different hierarchy levels
Build Rapport Easily: Connect with key decision-makers and are willing to travel 2-4 times per month to further create relationships and build a vital customer community in DACH region
Tech focused: You build up deep product knowledge to thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention
Understand Manufacturing: Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside
Speak Fluently: Are proficient in both German and English

What the job involves

The mission is to fuel customer retention, growth, and satisfaction by deeply understanding our software products and building strategic relationships
You'll deliver impactful results that align with both our customers' goals and SPARETECH’s vision while enhancing internal processes, driving cross-functional collaboration, and representing SPARETECH at key industry events
Take Ownership: Own the post-sales journey of our customers from handover to onboarding, usage, renewals, and upsells within the defined scope
Build Relationships: Connect with our customers and strategically develop your customer base through pro-active outreach, on-site visits, dedicated events such as webinars and roundtables, or publication of whitepapers
Present SPARETECH: Represent us at customer events and our own regional meetups
Lead by Example: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each member of your team
Improve Together: Work with the Customer Success Management team and VP Customer Success to continue to develop our processes, tools and product

Our take

SPARETECH is a data platform for industrial spare parts with plans to revolutionise manufacturing operations. The company addresses the challenges manufacturing companies face worldwide by helping to maintain efficient supply chains and minimise downtime costs.

Through its platform, SPARETECH allows manufacturing companies to digitise their spare parts inventories, analyse real demand, compare offerings from various suppliers, and optimise sourcing within their product networks. Utilising machine learning and verified spare parts data intelligence, SPARETECH's technology transforms raw data into actionable insights, helping clients increase machine uptime and reduce costs.

Securing investment funding in mid-2023, the company is now focused on international expansion. With a track record of impressive results, SPARETECH's future prospects appear promising as it continues to drive efficiency and sustainability in the manufacturing sector while forging partnerships across the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Jun 2023

$11.3m

SERIES A

Jul 2021

$5m

SEED

Total funding: $16.3m

Company HQ

Rathaus, Stuttgart, Germany

Leadership

Martin Weber

(Co-Founder & CEO)

Graduated from the Karlsruhe Institute of Technology with an MS in Economic and Social Sciences. Previously worked as an eCommerce Manager at CHRONEXT and as a Senior Consultant at Porsche Consulting Group.

Dr. Lukas Biedermann

(Co-Founder & CCO)

Graduated from the University of Bremen with a Ph.D. in Economics and Social Sciences. Previously worked at Porsche Consulting Group as a Manager and at Siemens Management Consulting as a Business Strategy Consultant.

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