Partner Operations, Horizon3

• The ideal candidate brings strong operational judgment, analytical rigor, and experience supporting service-provider or recurring-revenue business models
• You are comfortable navigating complex partner and customer hierarchies, identifying gaps across systems and processes, and driving practical improvements from concept through execution
• 4+ years of experience in Partner Operations, Channel Operations, Partner Success, Revenue Operations, or a related function supporting MSSP, MSP, Telco, service-provider, or recurring-revenue business models
• Understanding of consumption, recurring revenue, renewals, expansions, and partner economics
• Experience managing complex partner and customer account hierarchies
• Ability to turn ambiguous requirements into scalable processes, controls, SLAs, dashboards, and system requirements
• Hands-on experience with Salesforce or a comparable CRM
• Strong analytical, communication, project-management, and cross-functional stakeholder-management skills
• A track record of building, documenting, and improving scalable operational processes
• Comfort working across teams, resolving ambiguity, and driving execution without relying on direct authority

Desirable

• Horizon3 is seeking a Partner Operations Manager, MSSP to build and manage the operational foundation supporting our MSSP, MSP, and Telco partners
• This hands-on role will own the processes, data, reporting, and cross-functional coordination required to improve partner onboarding, activation, consumption visibility, renewals, and recurring revenue
• You will turn complex business requirements into scalable, measurable workflows across Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success
• Own MSSP, MSP, and Telco Operations
• Manage the partner lifecycle from onboarding and activation through expansion, renewal, and offboarding
• Establish clear operating workflows for partner, parent-account, customer, tenant, subscriber, and end-user relationships
• Coordinate licensing, provisioning, usage, consumption, billing, and recurring-revenue processes
• Establish operating rules that distinguish service-provider relationships from traditional reseller and referral motions
• Partner with Account Owners to monitor activation, adoption, and consumption and coordinate action plans for stalled or underutilized accounts
• Maintain visibility into renewals, expansions, risks, ownership, and next actions
• Build Visibility and Operational Scale
• Build reporting across active partners, managed customers, usage, recurring revenue, pipeline, and renewals
• Translate business requirements into workflows, decision rules, SLAs, data requirements, dashboards, and system requirements
• Partner with internal teams to improve Salesforce, PRM, provisioning, billing, and reporting workflows
• Identify and implement process and automation improvements that reduce manual work, improve data quality, and strengthen the partner experience
• Establish repeatable controls and operating rhythms that support accurate forecasting, clean ownership, and reliable partner and customer data
• Lead Cross-Functional Execution
• Serve as the operational point of contact for MSSP and Telco requests, exceptions, and escalations
• Manage intake, prioritization, cross-functional handoffs, and follow-through across internal teams
• Communicate performance, risks, bottlenecks, and recommended actions to stakeholders and leadership
• Facilitate recurring operating reviews that align Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success around partner performance and priorities
• In Your First 90 Days, You Will
• Learn Horizon3's MSSP and Telco models, systems, data, and partner relationships
• Assess current onboarding, provisioning, consumption, renewal, and reporting workflows
• Define partner and customer account hierarchies, ownership, and data requirements
• Document priority processes and establish an intake and escalation framework
• Launch a recurring MSSP and Telco operating review
• Recommend improvements to activation, consumption visibility, forecasting, data quality, and operational efficiency
• Over Time, You Will
• Give stakeholders a reliable view of partner activity, customer relationships, consumption, recurring revenue, renewals, and risks
• Create clearer, more consistent operating rules for MSSP, MSP, and Telco motions
• Improve partner activation, adoption, renewal readiness, and expansion visibility
• Reduce manual work and process friction through better workflows, systems, reporting, and automation
• Help Global Partner Operations scale with greater predictability, accountability, and cross-functional alignment
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice