Quality Insights Lead, Axion Ray

• The ideal candidate is a hybrid technical and client-facing professional who can effectively communicate across business, product, and engineering stakeholders
• 2-4 years of experience in customer success, solutions, consulting, or technical project delivery
• Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making
• Ability to drive projects forward within a PMO or structured project delivery environment
• Strong written and verbal communication skills; comfortable leading customer-facing conversations
• Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders
• Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery
• Passion for AI, enterprise software, or manufacturing technology

Desirable

• Axion Ray is looking for a Quality Insights Lead to join our Solutions team and help drive long-term customer value, retention, and expansion
• This is an exciting opportunity to be deeply embedded in the customer journey, supporting enterprise clients post-onboarding and ensuring continued success through adoption, value delivery, and growth
• Serve as the primary point of contact for customers following initial onboarding and deployment
• Deliver ongoing program updates and operational check-ins to key customer stakeholders
• Proactively monitor account health and platform usage to drive adoption and value realization
• Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups
• Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints
• Translate customer goals into platform configurations, success plans, and measurable outcomes
• Identify expansion opportunities and partner with Sales on renewal and upsell efforts