Payment Operations Specialist, Highnote
$125-160k
+ Equity
More information about location
Card issuer and payments services
Open for applications
Card issuer and payments services
101-200 employees
Open for applications
$125-160k
+ Equity
More information about location
101-200 employees
Company mission
To build the future of embedded finance experiences for businesses everywhere.
Role
Who you are
- The successful candidate will bring prior experience to develop and document the processes, metrics, and reporting required to perform this function
- 8+ years operations experience in a fast paced company, preferably within fintech, with 5+ years of hands-on experience in payment operations, payment processing or digital banking
- Deep knowledge of payments processing, technology, settlements and money flows in card issuing or card networks
- A solid support operations knowledge base in a fintech related field
- Experience with payments-related tools, systems, and data
- Strong analytical skills with the ability to quickly solve problems, identify patterns, and develop solutions
- Solid working knowledge of accounting concepts and terminology, particularly account reconciliations
- Detail-oriented and tenacious to track and trace all payment transactions and outcomes
- Excellent Excel/Google Sheets skills a must
- Strong communication skills to develop and perform processes and reporting and to communicate issues, solutions and recommendations
- Positive, enthusiastic, highly organized with an excellent work ethic and a desire to be “hands-on” while also creating a best in class function from the ground up
- Ability to tackle problems and queues efficiently, while still maintaining a high-level of accuracy needed to service our customers
- Maintain a strong and healthy sense of curiosity. You have a desire to understand the root-cause to any problem, evaluate explanations provided, and perform due diligence to validate your understanding. This spans across all aspects of your work
- Ability to set/achieve goals and own deliverables with little supervision
What the job involves
- Highnote is looking for a Payments Operations Specialist to join our team to perform and continuously improve the processes with our bank and card network partners
- This role will work closely with the Head of Finance to navigate among product, engineering, sales, customer support, risk, compliance and finance in setting up and managing new banks and other payment partners
- Additionally, this role will help manage all transaction and payments activity across our systems and bank accounts including reporting, reconciliation, disputes/charge and troubleshooting
- Design and create reports using Looker Studio to solve pain points and create process improvements for PaymentOperations
- Assist with daily, weekly and monthly reconciliation activities adhering to internal procedures, policies and customer/partner commitments
- Collaborate with Product and Engineering to document requirements, facilitate testing and implementation feature improvements related to Payment Operation tools
- Partner with the Technical Writing team to improve customer facing reconciliation, and money movement documentation
- Troubleshoot and conduct day to day research of payments activity, disputes, chargebacks and reconciliation issues
- Manage communications with banks, addressing inquiries and requests from internal Highnote teams, and driving research/resolution internally related to bank reporting
- Partner with team members to own and develop process improvement plans for our Payment Operations team
- Design leadership reporting on reconciliation and PaymentOps related metrics
- Develop and implement processes for disputes/chargeback reconciliation and suggest process improvements for other teams involved in disputes/chargeback
Our take
Highnote is revolutionizing the world of branded payment cards, offering businesses of all sizes the ability to issue customizable cards for customers or employees. Whether for in-store shopping, loyalty programs, or corporate expenses, Highnote makes the process quick and affordable - something that was once only accessible to the largest companies.
Founded by former BrainTree and PayPal executives, Highnote has quickly gained traction in the fintech space. With significant funding and a focus on innovation, the company is positioning itself to surpass competitors like Marqeta. By leveraging the latest technology, Highnote has built a modern platform that enables businesses to create and manage payment cards more efficiently.
Now, the company is focused on expanding its market presence and developing its platform even further. With strategic partnerships with industry giants like Visa to its name, Highnote will be able to offer an even wider range of card options and financial services, giving customers more ways to manage payments and expenses in today's fast-paced business world.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$25m
CONVERTIBLE
Sep 2021
$54m
SERIES A
Total funding: $90.5m
Company benefits
- Flexible Paid Time off: We encourage team members to take the time off they need to recharge and be at their best
- 100% health, dental, vision coverage: We cover your entire monthly premiums, and 75% for spouses and dependents
- Equity, own a piece of Highnote: We want everyone at the company to share in our collective success
- 12-6 weeks paid parental leave: Birth parents receive 12 weeks paid leave, and up to 16 weeks away from work. Non-birth parents receive 6 weeks paid leave
- 401k Retirement Savings: We want to help you invest in your future
- Stipend for WFH: We give all employees a monthly stipend for their work-from-home expenses
- Free lunches during office days: If you work out of San Francisco, you receive free lunches when working from the office
- Team events and offsites: We value team bonding and collaboration in-person when applicable
Company HQ
Yerba Buena, San Francisco, CA
Leadership
John MacIlwaine
(Co-Founder & CEO)Previously CTO of Morgan Stanley's Private Client Group, and Head of Global Development at Visa.
Kin Kee
(Co-Founder & CTO)Previously founded KCUBE SOlutions. They also spent 4 years at Lending CLub as the VP of Technology, and 3 years at Braintree as the Director of Architecture.
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