Customer Solutions Engineer, Optimove

$75-95k

SQL

HTML

JavaScript

Junior and Mid level

New York

3+ days a week in office

Retention automation software

Be an early applicant

Retention automation software

201-500 employees

B2BArtificial IntelligenceMarketingSaaSAutomation

Be an early applicant

$75-95k

SQL

HTML

JavaScript

Junior and Mid level

New York

3+ days a week in office

201-500 employees

B2BArtificial IntelligenceMarketingSaaSAutomation

Company mission

To help marketers drive measurable growth by autonomously transforming customer data into actionable insights, which then power thoughtful customer communications, at scale.

Job

Company

Role

Who you are

2+ years of experience in a customer-facing technical role (Solutions Engineering, Technical Consulting, Implementation Engineering, or similar)
Strong knowledge of API integrations, cloud platforms, and data pipelines
Demonstrated problem-solving and troubleshooting abilities
Strong project management skills with the ability to handle multiple client implementations simultaneously
Passion for technology, innovation, and delivering exceptional customer experiences
Experience with SQL, JavaScript, and HTML is a plus

What the job involves

Optimove is seeking a Customer Solutions Engineer who thrives at the intersection of technology, consulting, and customer success
In this role, you will partner with clients, partners, and internal teams to design, implement, and optimize technical solutions that integrate seamlessly with client ecosystems
You’ll serve as the go-to technical expert for our Customer Success organization, driving impactful outcomes and ensuring clients unlock the full potential of the Optimove platform
Lead technical discovery sessions with clients to assess existing tech stacks and define integration strategies
Design and implement tailored solutions leveraging Optimove’s suite of products, including data integration, real-time event streaming, and cloud-based technologies
Collaborate with internal teams, including R&D, Product, Operations, and Professional Services to shape and refine solutions
Partner with Optimove’s ecosystem of partners to design and execute integrations benefiting multiple clients
Troubleshoot, debug, and proactively resolve technical challenges
Translate client business needs into actionable technical solutions and lead client-facing technical discussions
Identify risks and ensure smooth, reliable implementations

Our take

When communicating to their existing customers, organizations need to take into account customers’ past, present, and future to maximize loyalty, retention, and lifetime value. Optimove is a marketing platform that equips companies with actionable insights by using both historical and predictive data to help them find out who their customer is and what they are doing.

The company works with hundreds of brands, which include Dollar Shave Club, SodaStream, Papa John's, and Staples. It has also built key partnerships with leading technology platforms, such as Facebook and Shopify to collect more data.

Optimove faces competition from multichannel marketing hubs such as Salesforce Marketing Cloud, and its challenge will be to continue differentiating itself. It currently does so, as well as with its various acquisitions and integrations, by segmenting customers and identifying different personas in real-time using its AI-led orchestration of multichannel campaigns.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

10% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (1 round)

Sep 2016

$20m

EARLY VC

Total funding: $20m

Company benefits

Stock option plan
Family and pet friendly
Company social events
Diversity and inclusion initiatives
Equal opportunity employer
Work from home opportunities

Company HQ

Midtown East, New York, NY

Leadership

Pini Yakuel

(CEO)

Having studied at Tel Aviv University, Pini worked as a Product Manager at NGG Global Consulting for 2 years before co-founding Mobius Solutions in August 2006. He left his role as CEO there to found Optimove in February 2009, working as CEO since.

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