Support Engineer, Lumos
EST
$85-115k
Access management for business apps & data
Be an early applicant
Access management for business apps & data
101-200 employees
Be an early applicant
$85-115k
101-200 employees
Company mission
To help organizations to become secure, compliant and productive.
Role
Who you are
- We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV
- Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value
- We encourage you to apply even if you think you might not be perfect fit! 🤝
What the job involves
- As a Support Engineer (PST) at Lumos, you have the opportunity to be one of the first 5 folks building out our support organization
- Partnering with the Solutions Engineering team as well as Customer Success Managers, our goal is to find the equilibrium between quantity and quality, where speed and accuracy are our best offense and defense
- As Lumos grows its client base by more than double this upcoming year, your role is essential to the success of our customers
- Enablement, troubleshooting, and clarity of communication are pillars in your everyday interactions
- In the Support Engineer role, you’ll not only report into the Support Engineering Lead, but you’ll partner with them in developing clear processes for Support at Lumos and truly shape the future of the team
- Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction
- Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed
- Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development
- Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical
Our take
Modern companies leverage many different SaaS platforms to provide their staff with the tools they need to stay productive, but managing this can be a convoluted process. It can be complicated to govern software permissions, compliance and licenses for so many employees, with most businesses relying on expensive, time-consuming, and manual SaaS management workflows.
Lumos provides a unified employee identity platform and company app store, allowing businesses to manage their SaaS licenses and permissions in one place. The platform supercharges productivity by doing away with the need for manual permissions approvals, automating the process to save time while ensuring compliance.
Most businesses already have SaaS management systems in place, but Lumos has the potential to disrupt the market through its unified, self-serve approach. The company has raised significant funding over the years, the latest of which is being channelled into expanding the app. It has achieved impressive growth in between its fundraising, a trend that is only set to increase.
Freddie
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Funding (2 rounds)
May 2024
$35m
SERIES B
May 2022
$30m
EARLY VC
Total funding: $65m
Company benefits
- Two Company Off-Sites Per Year
- 100% Remote + Opportunity To Work From Our Office in SF
- Monthly Wellness Budget
- 16-Week Parental Leave for All Parents
- Career-Development Funding
Company HQ
Pacific Heights, San Francisco, CA
Leadership
Alan Flores-López
(Co-Founder)Experience as aCryptography Engineer for Cambrian Tech. Was also a Software Engineer for Samsara.
Leo Mehr
(Co-Founder)Former Head of Engineering for the company. Currently works in Engineering at Ramp, and was an Algorithm Engineer for Hudson River Trading.
Andrej Safundzic
(Co-Founder & CEO)Experience as Co-Founder and CPO of Starthub Africa. Also co-founded DigitalService4Germany.
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