Enterprise Customer Success Manager, Spacelift
West Coast
+ Equity
More information about location
Collaborative infrastructure for software teams
Job no longer available
Collaborative infrastructure for software teams
101-200 employees
Job no longer available
+ Equity
More information about location
101-200 employees
Company mission
To help DevOps teams manage their infrastructure as code performance for maximum optimization of scaling businesses.
Role
Who you are
- 5+ years of Enterprise CSM or Account Management experience in B2B SaaS - prioritising experience with DevOps, IaC, Kubernetes, observability, or developer platforms
- Experience coordinating directly with Product Engineering and Tech Support to solve customer blockers and open up opportunity
- Track record of meeting or exceeding renewal and expansion quotas
- Experience navigating complex enterprise procurement and legal review processes
- Excellent communication skills with the ability to pivot from technical implementers to C-level executives
What the job involves
- We are seeking an Enterprise Customer Success Manager to own the post-sale journey for our large enterprise accounts. In this role, you will act as a trusted advisor, driving deep product adoption while taking full ownership of account commercials, including renewals and upsell opportunities
- Account Strategy: Prioritise and create strategic success plans for a portfolio of 40-50 enterprise accounts
- Commercial Ownership: Manage the commercial lifecycle, including contract renewals and expansion negotiations
- Value Realisation: Map customer business objectives to our software tooling capabilities to maximise ROI
- Churn Mitigation: Identify risk early and execute proactive retention strategies
- Cross-Functional Advocacy: Partner with Product and Engineering to route critical enterprise feature requests
- We have a well defined sales-to-post sales handover
- An onboarding solutions engineer to partner with on new customers
- Access to the pre-sales solutions engineers/architects for post-sales work like expansions, new product demos, and customer health checks
- Open and frequent communications/planning with key internal partners - Product, Technical Support, & Marketing
- Segmented account list allowing CSMs to focus on their core book
- Global CSM team working in the US and EU; reports into Director of CS (US West-based)
- Where we're going
- Doubling our year-over-year expansion
- Refined account planning with the pre-sales teams
- Understanding customer adoption, use cases, and where we're well integrated
- Finding and sharing innovative ways to use AI and automation to handle routine tasks, so CSMs can spend more time on account strategy, expansion conversations, and customer advocacy
- What success looks like in the first 6 months:
- Completed product and platform certification, with enough technical fluency to hold credible conversations with DevOps and infrastructure teams
- A prioritised account plan in place for your full book - you know your renewal schedule, your expansion opportunities, and your at-risk accounts
- First renewal or expansion closed, or actively in motion
- Established working relationships with your SE partners, support, and product contacts
Application process
- Contact: Nuria Requena
Our take
As cloud-native development and DevOps continue to gain momentum, it’s also becoming more difficult to manage infrastructure, particularly for distributed teams in scaling companies.
Spacelift’s solution is an Infrastructure-as-Code (IaC) platform, which allows for smooth management of multiple complex cloud infrastructures, and automation of manual tasks, which can result in greatly reduced outages and downtime.
Spacelift has been quick to scale, raising significant funding and running teams in California and Warsaw. It has an impressive client list which includes DocuSign, Figma, Checkout.com, and Lightspeed, and its latest raise is supporting the acceleration of enterprise adoption and AI-powered automation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2025
$51m
SERIES C
Oct 2021
$15m
SERIES B
Total funding: $73.6m
Company benefits
- Friendly and supportive work environment
- Medical, dental, and vision plans for employee and any dependents
- 26 days paid time off annually
- Flexible working hours
- Equity package
- Generous monthly allowance
- Team events in remote locations
- Investment day (aka Google’s 20% rule): in addition to regular projects, we encourage our employees to spend Fridays working on what they think will most benefit Spacelift
- Remote work opportunities for some roles
Company HQ
Redwood City, CA
Leadership
Paweł Hytry
(CEO & Co-Founder)Co-founded and was Managing Director of FitPass Group from 2014 - 2020, when the company was acquired by Up Group. Previously worked as Managing Director, Central and Eastern Europe at FoodPanda. Founded and served as CEO of corporate event services startup Venueline in 2011.
Marcin Wyszynski
(Chief R&D Officer & Co-Founder)Was a Senior Software Engineer at Deliveroo prior to co-founding Spacelift. Was previously CTO of static analysis startup Codebeat, Production Engineer at Facebook's Dublin team, and worked in Site Reliability Engineering for Google.
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