Account Manager, Loop Returns
Mid-Market
More information about location
Exchange and returns platform for Shopify brands
Job no longer available
Exchange and returns platform for Shopify brands
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career
- 2-5 years in an Account Manager or Account Executive role at a B2B software company
- Proven ability to develop and nurture long-term customer relationships while identifying opportunities for expansion or upselling
- You can provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win
- Track record of meeting or exceeding quotas through proactive account management, prioritization, and attention to detail
- Positive attitude, persistence and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota
- You have a results-driven mindset and a willingness to go above and beyond to meet and exceed quotas
- You have a tried and true method to prioritize, stay organized, and handle every detail with care while juggling multiple priorities simultaneously
- Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop’s tools - Salesforce, Slack, Notion, Loom, and Google Suite
- You thrive in rapidly changing, ambiguous, and fast moving environments
- You have examples to share of how you’re already living Loop’s core values: Be a Human First, Clear is Kind, Go Get Results, Land the Plane, and Make Merchants Successful
What the job involves
- The Sales Team at Loop is the engine that powers the business. As Loop evolves to realize our vision, we have added the Account Management function to cross-sell new products into our 4000+ customer base
- Build relationships with mid-market merchants, identifying cross-sell opportunities, and recommending solutions or products that align with their needs to drive value and long-term partnerships
- Consistently meet or exceed revenue targets through a strategic and consultative sales approach
- Identify areas of opportunity to improve Account Management internal documentation/ processes (eg: SOPs, playbooks, etc.), propose solutions, and drive changes
- Monitor and analyze key performance metrics to identify growth opportunities, improve efficiency, and help drive merchant success
- Act as THE voice of our market, sharing insights with our marketing, merchant success and product teams so we can be exceptional at responding to market needs
- Effectively manage pipeline, prioritize the right accounts, and create urgency
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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